Experience + Smarts = Successful Expansion

He came in with donuts and came out with tires and mufflers. Not literally, but let’s not quibble over the details. The figurative donuts-for-tires trade happened when Dunkin’ Donuts franchisee Eric Eskander struck up a conversation with a Meineke owner at the DDIFO National Conference two years ago. Eskander wasn’t looking to diversify his portfolio,…

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Setting the Stage at Caesars: An Unparalleled Las Vegas Icon

There’s no apostrophe in “Caesars Palace.” And the lack of punctuation speaks volumes about the world-class resort in Las Vegas which will host this year’s DDIFO National Conference on Sept. 21 and 22. Jay Sarno, the American entrepreneur who was the brains behind Caesars, believed that everyone should be emperor of Caesars for the day…

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Caesar’s Palace is home to the 2015 DDIFO National Conference

Of all the meetings Dunkin’ Donuts franchise owners are invited to attend in a given year, few offer the variety of perspectives that the DDIFO National Conference does. Not only is it an opportunity to network with franchisees from across the system – some of whom have been with Dunkin’ since the early days, –…

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Non-Traditional Locations Worth the Challenge

The days of Dunkin’ Donuts existing solely in a strip mall or as a standalone store are gone. In 2014, franchisees developed 70 new restaurants in non-traditional locations like airports, military bases and supermarkets, bringing to more than 600 the number of non-traditional locations across the U.S. There are 65 campus locations as well. Last…

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California, Here We Come…

California’s great gold rush started in 1848. By 1855, some 300,000 came to the Golden State, hoping to strike it rich. Now, 159 years later, there is a new rush going on—this one for a share of the state’s giant coffee market. California is the nation’s most populated state—one out of eight people living in…

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National DCP Unveils New Initiatives

The United States Postal Service has always been known for making deliveries no matter the weather. In recent years, Fed-Ex and UPS made seven-day-a-week deliveries commonplace. Now, the National DCP wants to transform the delivery system that serves Dunkin’ Donuts franchise owners into a 24/7 operation. The program, called route optimization, is one of two…

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A Franchisee’s Challenge: Selling more coffee in an emerging market

While the Boston Crème, jelly-filled and glazed ring donuts fly out the door at the Dunkin’ Donuts in St. Joseph, Missouri, cups of fresh brewed coffee are still a slow seller. It’s the ongoing challenge for franchisee Dave Riggs, who opened the restaurant in 2012. “Making Midwest customers more aware of the high quality of…

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Tax Policies and Economic Outlook: How does your state rate?

Why does Utah rank on top in U.S. economic outlook, while Vermont is on the bottom? When you examine the tax policies of the United States, you can draw certain conclusions about how taxes and regulations impact small business owners. According to a recent study from the American Legislative Exchange Council (ALEC), a pro-business partnership…

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New Dunkin’ Redesign Rolls Out

When franchisee David McNulty opened the newly redesigned Dunkin’ Donuts on busy North Roosevelt Boulevard in Key West, Fla., he wondered how customers would respond to the brand’s updated look and layout. The former KFC location had been completely gutted and replaced with Dunkin’ Donuts’ sophisticated and mellow “Fresh Brew” makeover. Instead of a grab-and-go…

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National Conference in Atlantic City: Why it Matters

It’s been called “The World’s Playground,” “Queen of the Resorts,” “Boardwalk Empire,” and “Monopoly City.” Atlantic City, the iconic seaside resort and undisputed gaming capital of the east coast, is world famous for its magnificent boardwalk, glitzy casinos and storied entertainers that headline this national showplace. But “AC” is indeed “Always Turned On” in other…

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