Real News or Fake News: How do you respond when stories go viral?

There are plenty of great stories about restaurants and food that go viral. There’s the one about Mr. Fries Man in Gardena, California, whose variations on the French fry include melted cheese, braised oxtail and Caribbean jerk sauce. Mr. Fries Man only takes orders on the social platform Instagram, and things really got sizzling for…

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Aloha, Dunkin’!

Having made its mark up and down the California coast, Dunkin’ Donuts is readying its return to Hawaii. According to the Honolulu Star Advertiser newspaper, “Hawaii’s first Dunkin’ Donuts shop in more than a decade will be near the Honolulu Airport as part of a development project that includes an IHOP restaurant, a Shell gas…

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Ready to Drink: Boost or Bust for Same Store Sales?

Last year, sales of ready-to-drink coffee continued its meteoric rise—jumping 14 percent to $2.5 billion. It was the fourth straight year of double-digit growth. No Dunkin’ Donuts franchise owner would be surprised to learn that Starbucks controls 75 percent of the ready-to-drink coffee market. It’s why franchisees were generally pleased to hear the news that…

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Cold and Frothy

For as long as people could remember, cold frothy drinks came from the Baskin Robbins side of the house. But, it’s Baskin’s big brother that is bringing nitrogen-infused iced coffee to customers at Dunkin’ Donuts counters in several test markets. Nitro cold brew is the latest innovation sweeping the already hot iced coffee market. Dunkin’…

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Introducing Independent Joe’s Community Corner

Talk to any member of any community group in any city or town where there is a Dunkin’ Donuts, and he or she will tell you about the time their local franchisee made a donation to some worthy cause. Whether it is to Special Olympics, the local little league or the neighborhood parish, franchisees are…

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Appreciation for two outstanding franchisees

Boston radio legend Howie Carr had just wrapped up the live remote of his radio show from the DDIFO National Conference when he found himself in the middle of the cocktail party that preceded the Hall of Fame dinner. Carr, who is known for telling it like it is, whether the topic centers on politics…

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National Conference Speakers Address Key Issues Facing Franchisees

If there was one theme that ran throughout the recent DDIFO National Conference held at Foxwoods Resort Casino, it was “Be vigilant.” The theme framed discussions on franchising, government relations, Dunkin’ Brands’ new franchise agreement and the competitive landscape facing QSRs like Dunkin’ Donuts. And while some speakers presented the theme in more desperate terms…

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A Changing Perception?

Dunkin’ Donuts’ new TV ad featuring the world’s fastest flying woman, Ellen Brennan, using a mobile ordering app then soaring from an 8,300 foot mountain peak to pick up her sandwich, is exhilarating to say the least. Dunkin’ wanted to make the point that its new On-The-Go mobile ordering feature is fast—and it did. And,…

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Breaking into the Bay Area

Progressive, friendly and laid back are some of the ways people describe the “San Francisco attitude.” But, laid back is not how the Bay Area has greeted the return of Dunkin’ Donuts after a 16 year absence. At one time, Dunkin’ Donuts had 15 stores scattered across California, but closed them all by 2000. The…

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