C-stores Stir Coffee Competition

Mike White, owner of two Dunkin’ Donuts franchises in Kennesaw, Georgia, wasn’t worried when a high-end convenience store, Quick Trip, wanted to move into the same strip mall as one of his restaurants. In fact, he negotiated with the landlord and worked out a win-win plan, where he moved his Dunkin’ into a larger location…

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Appreciation for two outstanding franchisees

Boston radio legend Howie Carr had just wrapped up the live remote of his radio show from the DDIFO National Conference when he found himself in the middle of the cocktail party that preceded the Hall of Fame dinner. Carr, who is known for telling it like it is, whether the topic centers on politics…

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National Conference Speakers Address Key Issues Facing Franchisees

If there was one theme that ran throughout the recent DDIFO National Conference held at Foxwoods Resort Casino, it was “Be vigilant.” The theme framed discussions on franchising, government relations, Dunkin’ Brands’ new franchise agreement and the competitive landscape facing QSRs like Dunkin’ Donuts. And while some speakers presented the theme in more desperate terms…

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A Changing Perception?

Dunkin’ Donuts’ new TV ad featuring the world’s fastest flying woman, Ellen Brennan, using a mobile ordering app then soaring from an 8,300 foot mountain peak to pick up her sandwich, is exhilarating to say the least. Dunkin’ wanted to make the point that its new On-The-Go mobile ordering feature is fast—and it did. And,…

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Breaking into the Bay Area

Progressive, friendly and laid back are some of the ways people describe the “San Francisco attitude.” But, laid back is not how the Bay Area has greeted the return of Dunkin’ Donuts after a 16 year absence. At one time, Dunkin’ Donuts had 15 stores scattered across California, but closed them all by 2000. The…

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DDIFO Announces 2016 Hall of Fame Inductees

This year, DDIFO is honored to announce the induction of two long time operators into its Franchise Owners Hall of Fame. DUKE CARVALHO: Try it, you’ll like it Duke Carvalho always had a good eye for business. He saw the money side of it as a manager at the Cambridge (Mass.) Portuguese Credit Union. He saw…

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DDIFO Does its Job

Ask any Dunkin’ Donuts franchise owner who was in the system ten years ago about the level of trust that existed between franchisee and franchisor, and he or she will have a story to tell. At that time, Dunkin’ Brands had more lawsuits pending against its franchisees than any other quick service restaurant system. And,…

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Hall of Fame Committee to Select 2016 Inductees

Fall will be here before you know it and, once again, DDIFO will recognize the pioneers and visionaries who helped build Dunkin’ Donuts into the powerhouse brand it is today. The 2016 Hall of Fame Dinner and Awards Gala will be held on October 25 in conjunction with the DDIFO National Conference (October 24 &…

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Dunkin’ Responds to McDonald’s Release of All-Day Breakfast

It’s a lingering question: Is McDonald’s all-day breakfast hurting Dunkin’ or isn’t it? According to John Gordon, principal of Pacific Management Consulting Group and DDIFO’s restaurant analyst, the question will hang around for a while longer. “It’s still too early,” says Gordon. “First, Nigel Travis says Dunkin’ didn’t see any impact and then he says…

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