DDIFO Does its Job

Ask any Dunkin’ Donuts franchise owner who was in the system ten years ago about the level of trust that existed between franchisee and franchisor, and he or she will have a story to tell. At that time, Dunkin’ Brands had more lawsuits pending against its franchisees than any other quick service restaurant system. And,…

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Hall of Fame Committee to Select 2016 Inductees

Fall will be here before you know it and, once again, DDIFO will recognize the pioneers and visionaries who helped build Dunkin’ Donuts into the powerhouse brand it is today. The 2016 Hall of Fame Dinner and Awards Gala will be held on October 25 in conjunction with the DDIFO National Conference (October 24 &…

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Dunkin’ Responds to McDonald’s Release of All-Day Breakfast

It’s a lingering question: Is McDonald’s all-day breakfast hurting Dunkin’ or isn’t it? According to John Gordon, principal of Pacific Management Consulting Group and DDIFO’s restaurant analyst, the question will hang around for a while longer. “It’s still too early,” says Gordon. “First, Nigel Travis says Dunkin’ didn’t see any impact and then he says…

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Photo by Caroline Cohen

Technology Keeps Improving Dunkin’ Operations

Ken Blum, who owns SMB Donuts and operates 20 Dunkin’ Donuts franchises in the suburbs of Cleveland, Ohio, found one of his stores drowning in a donut overrun one day. To help them move before they went stale, he used the store’s digital outdoor sign to get them sold quickly. “We had installed a Watchfire…

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Two Words that Changed the Face of Franchising

For four years – between 2011 and 2015 – a group of business owners representing the biggest names in franchising joined with a team of lawyers and consultants to amend the California franchise law and level the playing field in a sector of the U.S. economy responsible for nearly $500 billion in gross domestic product.…

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Restaurant Closures put Food Safety in the Spotlight

Just three months after the much-anticipated opening of its first New York City restaurant, Chick-fil-A voluntarily closed the Manhattan store. Citing “restaurant maintenance and facility updates,” the restaurant remained shuttered from December 30, 2015 until the morning of January 5, 2016, while it responded to a total of 59 violations, ranging from fruit flies to…

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Building Loyalty: DD Perks aims to reward customers and franchisees

Every week, Gina Zaubi Mann and her son Jon root extra hard for both of New York’s professional football teams. Unlike many New Yorkers, their allegiance to “Big Blue” or “Gang Green” has little to do with where they grew up or what teams their parents rooted for. For them, they will cheer both clubs…

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Saving Dollars and Making Sense of Going Green

Green Elite is still a relatively new term for Dunkin’ Donuts. When Dunkin’ Brands launched its Green Initiative in late 2014, it identified two levels of green achievement. Green Elite is the top tier, “where stores reach beyond requirements, and achieve additional suggested sustainable goals,” a press release stated. While it may not be the…

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