Photo by Caroline Cohen

Technology Keeps Improving Dunkin’ Operations

Ken Blum, who owns SMB Donuts and operates 20 Dunkin’ Donuts franchises in the suburbs of Cleveland, Ohio, found one of his stores drowning in a donut overrun one day. To help them move before they went stale, he used the store’s digital outdoor sign to get them sold quickly. “We had installed a Watchfire…

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Two Words that Changed the Face of Franchising

For four years – between 2011 and 2015 – a group of business owners representing the biggest names in franchising joined with a team of lawyers and consultants to amend the California franchise law and level the playing field in a sector of the U.S. economy responsible for nearly $500 billion in gross domestic product.…

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Restaurant Closures put Food Safety in the Spotlight

Just three months after the much-anticipated opening of its first New York City restaurant, Chick-fil-A voluntarily closed the Manhattan store. Citing “restaurant maintenance and facility updates,” the restaurant remained shuttered from December 30, 2015 until the morning of January 5, 2016, while it responded to a total of 59 violations, ranging from fruit flies to…

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Building Loyalty: DD Perks aims to reward customers and franchisees

Every week, Gina Zaubi Mann and her son Jon root extra hard for both of New York’s professional football teams. Unlike many New Yorkers, their allegiance to “Big Blue” or “Gang Green” has little to do with where they grew up or what teams their parents rooted for. For them, they will cheer both clubs…

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Saving Dollars and Making Sense of Going Green

Green Elite is still a relatively new term for Dunkin’ Donuts. When Dunkin’ Brands launched its Green Initiative in late 2014, it identified two levels of green achievement. Green Elite is the top tier, “where stores reach beyond requirements, and achieve additional suggested sustainable goals,” a press release stated. While it may not be the…

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Cadete and Petrosinelli honored as DDIFO Hall of Fame inductees

John Cadete and Guido Petrosinelli have each been involved with the Dunkin’ Donuts system for decades. Petrosinelli since the 1960s; Cadete since the ‘70s. Throughout their careers as Dunkin’ franchise owners, each has demonstrated a great commitment to hard work, sacrifice and the improvement of the Dunkin’ brand. On September 22 at Caesars Palace in…

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Apples and Oranges: A Simple and Effective Approach for Comparing Interest Rates

As a Dunkin’ Donuts franchisee, you have no doubt realized there is no shortage of lenders who want your business—badly. As a lender to the community of Dunkin’ franchisees, I’m certain you are regularly contacted by companies like ours and presented with various offers—some more compelling than others. Because of Dunkin’s market strength, capital is…

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Navigating Sign Regulations

In today’s competitive, quick-service retail environment, the strength and visibility of a brand image is more important than ever. Signage utilizes the power of visual communications to build the bottom time and keep the image fresh. An eye-catching sign not only attracts new business, it also strengthens brand confidence for new and existing customers. When…

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