A Franchisee’s Challenge: Selling more coffee in an emerging market

While the Boston Crème, jelly-filled and glazed ring donuts fly out the door at the Dunkin’ Donuts in St. Joseph, Missouri, cups of fresh brewed coffee are still a slow seller. It’s the ongoing challenge for franchisee Dave Riggs, who opened the restaurant in 2012. “Making Midwest customers more aware of the high quality of…

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Superstorm Sandy Opens Opportunities for Growth in the Rockaways

Nobody ever thought it would happen. After all, hurricanes aren’t supposed to hit Queens, New York. But in October, 2012, Hurricane Sandy had a mind of its own. This Category 3 Superstorm became one of the most deadly and destructive hurricanes of the Atlantic season and the second costliest hurricane in United States history, to…

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New Dunkin’ Redesign Rolls Out

When franchisee David McNulty opened the newly redesigned Dunkin’ Donuts on busy North Roosevelt Boulevard in Key West, Fla., he wondered how customers would respond to the brand’s updated look and layout. The former KFC location had been completely gutted and replaced with Dunkin’ Donuts’ sophisticated and mellow “Fresh Brew” makeover. Instead of a grab-and-go…

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National Conference: Focuses on Issues Impacting Franchisees

When New Jersey Lieutenant  Governor Kim Guadagno walked to the podium at Caesar’s Atlantic City last month, she knew she was facing a friendly room. The men and women – many of whom scurried to find seats as Guadagno’s keynote address began – were all connected to the Dunkin’ system, and they soon learned that Dunkin’…

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DDIFO Franchise Owners Hall of Fame Gala

Hall of Fame Gala: Six Franchise Pioneers Honored

Hugs, tears and remembrances punctuated the third annual DDIFO Franchise Owners Hall of Fame Dinner and Gala held during the National Conference in Atlantic City. Six individuals, including the first woman, were recognized for their lifetime contributions to the Dunkin’ system. Amrit Patel, who came to the United States in 1970 from Gujarat, India and…

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“Cops on Rooftops” has become a popular fundraising effort for Special Olympics in several states.

Community Charities Run on Dunkin’ Too

The scope and reach of community programs supported by Dunkin’ Donuts franchisees is as impressive as it is impactful. The Dunkin’ Donuts & Baskin-Robbins Community Foundation, which this summer announced another $205,300 in grants to support organizations in the mid-Atlantic region, has helped to raise more than $1 million for non-profits throughout New York, New…

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Thank You for Being a Part of the 2013 National Conference

We want to thank the hundreds of franchise owners who attended the 2013 National Conference in Atlantic City this week – the event was a great success and we are very much appreciative of the support our first national conference outside of New England received from the franchise owners.  Similarly, our thanks go out to…

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National Conference in Atlantic City: Why it Matters

It’s been called “The World’s Playground,” “Queen of the Resorts,” “Boardwalk Empire,” and “Monopoly City.” Atlantic City, the iconic seaside resort and undisputed gaming capital of the east coast, is world famous for its magnificent boardwalk, glitzy casinos and storied entertainers that headline this national showplace. But “AC” is indeed “Always Turned On” in other…

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The Boardwalk: A Fabled History and a World-Class Destination

Greetings from Atlantic City!” It’s said that one of the first picture postcards in America was a color view of this fabled seaside resort. In those days, sending a missive from Atlantic City was an enviable coup that boasted of cavorting in the sand, strolling the magnificent boardwalk, and even watching diving horses or human…

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