Through Six Decades the Adie Family Remains Connected to their Community

Like many long-time franchisee families, the Adies have fond memories of Dunkin’ Donuts days gone by—when customers sat on 18 stools around a horseshoe countertop, drank six-ounce cups of coffee served in china cups with saucers and ate donuts and fancies. Bill and Arleen Adie opened their first Dunkin’ Donuts in 1968 in Chelmsford, Mass.…

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Dunkin’s Many Donuts

On June 6, 2014 – also known as National Donut Day – customers flocked to their local Dunkin’ Donuts shop for a free treat. Giving away free donuts on the first Friday in June is a tradition that goes back more than 70 years. In the years after World War I, the Salvation Army established…

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Dunkin’ Shops are Hacker Targets Just Like the Big Stores

eBay is the latest retail business to fall prey to online hacking. Reports say hackers were able to obtain employee credentials in order to access an estimated 145 million passwords and e-mail addresses of eBay sellers and customers. And, while eBay was hacked “in the cloud,” plenty of brick and mortar businesses have also fallen…

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National DCP Unveils New Initiatives

The United States Postal Service has always been known for making deliveries no matter the weather. In recent years, Fed-Ex and UPS made seven-day-a-week deliveries commonplace. Now, the National DCP wants to transform the delivery system that serves Dunkin’ Donuts franchise owners into a 24/7 operation. The program, called route optimization, is one of two…

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A Franchisee’s Challenge: Selling more coffee in an emerging market

While the Boston Crème, jelly-filled and glazed ring donuts fly out the door at the Dunkin’ Donuts in St. Joseph, Missouri, cups of fresh brewed coffee are still a slow seller. It’s the ongoing challenge for franchisee Dave Riggs, who opened the restaurant in 2012. “Making Midwest customers more aware of the high quality of…

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Superstorm Sandy Opens Opportunities for Growth in the Rockaways

Nobody ever thought it would happen. After all, hurricanes aren’t supposed to hit Queens, New York. But in October, 2012, Hurricane Sandy had a mind of its own. This Category 3 Superstorm became one of the most deadly and destructive hurricanes of the Atlantic season and the second costliest hurricane in United States history, to…

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New Dunkin’ Redesign Rolls Out

When franchisee David McNulty opened the newly redesigned Dunkin’ Donuts on busy North Roosevelt Boulevard in Key West, Fla., he wondered how customers would respond to the brand’s updated look and layout. The former KFC location had been completely gutted and replaced with Dunkin’ Donuts’ sophisticated and mellow “Fresh Brew” makeover. Instead of a grab-and-go…

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National Conference: Focuses on Issues Impacting Franchisees

When New Jersey Lieutenant  Governor Kim Guadagno walked to the podium at Caesar’s Atlantic City last month, she knew she was facing a friendly room. The men and women – many of whom scurried to find seats as Guadagno’s keynote address began – were all connected to the Dunkin’ system, and they soon learned that Dunkin’…

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