Rebuilding the Brand in Rochester

In 2001, Dunkin’ Donut’s barely dotted the landscape of Rochester, New York, with only a few stores in operation. That was the year Luis Ribeiro moved to Rochester with the goal of rejuvenating the brand’s waning presence in the area. “Some stores had closed,” Ribeiro describes of the time. “There was one drive thru in…

Read More »

Thriving in the Green Mountain State

Most everyone within the Dunkin’ Donuts system knows that Vermont is among the most challenging markets. The Green Mountain state has the second smallest population in the U.S. and is far-removed from major urban centers along the East Coast. In 2015, Forbes Magazine ranked Vermont as the 42nd best state in which to do business.…

Read More »

Franchisee Completes Circle by Returning to Root

Dennis Gramm knows Dunkin’. While the franchisee operates four stores in northwest suburban Chicago (with two more stores under construction), he also has a unique perspective amongst his peers, having spent 11 years on the corporate side of Dunkin’ Brands before becoming a franchise owner in 2007. “In the eyes of some of the legacy…

Read More »

Love, Marriage and Dunkin’

When Colleen Bailey walked into her local Dunkin’ in Rockland, Maine, she knew she would get donuts and coffee. She didn’t know she’d fall in love, get married and eventually own nine Dunkin shops of her own. “Ed owned the Dunkin’ and I lived right up the street from it. That’s how we met,” says…

Read More »

Family Legacy Guides Franchise Owner John Motta

John Motta’s childhood memories are soaked with sunshine and soccer balls. Steeped in the bayside community of Bristol, Rhode Island, where the DaMotta family settled (John later shortened his name), was a community of Portuguese immigrants. Soccer was their game and, for John, it became very personal. “My father built the first soccer field in…

Read More »

Breaking into the Bay Area

Progressive, friendly and laid back are some of the ways people describe the “San Francisco attitude.” But, laid back is not how the Bay Area has greeted the return of Dunkin’ Donuts after a 16 year absence. At one time, Dunkin’ Donuts had 15 stores scattered across California, but closed them all by 2000. The…

Read More »

Missouri Franchisee is Accustomed to the Ups and Downs of Business

When you’ve spent most of your professional career in the roller coaster world of theme parks, becoming a Dunkin’ Donuts franchise operator hardly seems like the next logical step. But for Cory Roebuck – who toiled for 17 years managing amusement parks and attractions up and down the coast of California before ending up in…

Read More »

A Commitment to Family Spawns a Second Career for Florida Franchisee

Alex Fernandez thought he had retired. After almost 30 years with AIG, the international insurance and financial services firm, Fernandez was ready to try a life of golf and relaxation. Then a family crisis intervened and Fernandez found himself back in the world of work, in a different country and a different business entirely. And…

Read More »

Bruce MacDonald’s Franchising Story is a Family Affair

For many American families living in the northeast, Dunkin’ Donuts has been a part of their daily routines for decades. Whether it’s starting the day off with a trip through the drive thru or picking up a dozen donuts on the way to a social gathering or on the way home from church, that iconic…

Read More »