Weighing in on Press Coverage

Op-Ed by Matt Ellis, DDIFO’s Communication Director. Response to the Boston Globe’s recent article “Franchisees say Dunkin’s brewing trouble” illustrates the differing opinions franchise owners have about seeing their issues discussed in the press. Some lauded Jenn Abelson’s article as an important discussion of an issue of interest to the entire Dunkin’ Donuts franchise community; others saw it as an improper public airing of dirty laundry. In either case, any news related to Dunkin’ Donuts strikes a chord because of the popularity and positive perception people have for Dunkin’ Donuts and its products.

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Chairman Purvin to Step Down from AAFD

Don Sniegowski reports at Blue MauMau that Robert Purvin, chairman and CEO of the American Association of Franchisees and Dealers (AAFD), has announced while with lawyers attending the American Bar Association Forum on Franchising event in Toronto, Ontario that he will be stepping down within the next six months.

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DDIFO Paints a Bright Future at DCU Center Meeting

Dunkin’ Donut franchise owners who attended the members’ meeting in Worcester, MA on September 22 learned about plans to double the size of the group’s membership, were exhorted to get involved with the government legislative process for their own benefit and heard a battle cry to fight against apparantly aggressive legal tactics by the brand against the franchise owners.

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Managing New Technologies: Together “we kin’ do it”

Some Dunkin’ Donuts franchise owners remember the days of making the donuts. It’s harkens memories of days gone by and reflects the simplicity of the business in its early days. Today, technology has moved the business into the modern age—not just in baking but also in business operations. As an example, sophisticated Point-of-Service machines provide franchise owners with critical data to improve purchasing, sales and marketing. They also point out variances and help control shrinkage. This data is of tremendous benefit to both operators and the brand. As a result, the need has emerged for a policy to effectively manage the use of that data.

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Dunkin’ Donuts’ Loss Prevention Department Wants You! Now What?

DDIFO is please to present Guest Commentary from time time from valued contributors. The following is an article written and submitted by Robert Zarco and Robert Salkowski attorneys at law, from Zarco Law, Bank of America Tower at International Place, 100 S.E. 2nd Street, Suite 2700, Miami, FL 33131, Telephone:(305) 374-5418.

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