Nigel Travis on CNBC: Economy & Increased Competition

Dunkin’ Donuts, the world’s largest coffee and baked goods chain, has seen increased competition lately with McDonald’s McCafe and Tim Horton’s growing presence in the US. Nigel Travis, CEO of Dunkin Donuts, discusses the company’s outlook with CNBC.

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Restaurants at the Crossroads: A State-by-State Summary of Key Wage-and-Hour Provisions

A new Roundtable Retrospective from Cornell’s Center for Hospitality Research (CHR) seeks to unravel the remarkable tangle of wage-and-hour regulations throughout the United States. Based on an investigation that began with the center’s Labor and Employment Law Roundtables, authors Carolyn Richmond, Martha Lomanno, and David Sherwyn developed this guide to wage-and-hour regulations in all fifty U.S. states, as well as other jurisdictions, such as the Commonwealth of Puerto Rico and the District of Columbia. They were assisted in this research by Darren Rumack and Jason Shapiro.

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2009 Top Ten List of Federal (FLSA) Wage and Hour Violations

From time time DDIFO is pleased to present Guest Commentary from valued contributors. The following is an article written and submitted by Attorney Jim Reidy, Sheehan Phinney Bass + Green PA, 1000 Elm Street, Manchester, New Hampshire 03105, 603-627-8217, jreidy@sheehan.com. Each year we review the Top Ten FLSA (federal) wage and hour violations. The stakes for noncompliance with these wage laws are higher than ever before, so with each outline we have provided some guidance on how to avoid being on these DOL “naughty” lists.

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Dunkin’ Donuts Coffee Served Here

It sounds like a developer’s dream: open a Dunkin’ Donuts franchise near a major commercial building or hospital. Employees, visitors and patients will surely stop in for a cup of coffee on their way in, their way out or during a break. Landing such a development deal would surely be profitable—even in a tough economy. But, as many franchise owners have learned, profits dry up and customer counts drop when the building lands its own deal to sell Dunkin’ Donuts coffee on-site. Restricted for DDIFO Members Only

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Dunkin’ Donuts Franchise Owners Give Back

Forget the long lines at the mall, the constant barrage of commercialism, and the pressure of searching for the best deal for Wii RockBand. The true holiday spirit is alive and well at Dunkin’ Donuts, and employees are finding that giving back to the communities may be the best way to enjoy the season. Just ask Eric Stensland, field marketing manager for Dunkin’ Brands. He and some upstate New York franchise owners went on the ride of their lives last weekend with the U.S. Marines on the Toys for Tots Holiday Train, dropping off toys and warm clothes to children waiting at the several stations across the state.

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Bill Aims to Clarify Rules on Tip Pooling

A bill filed in the Massachusetts House of Representatives would change the current law defining who can collect tips at quick service restaurants (QSR) like Dunkin’ Donuts. State Representative Linda Dorcena Forry, (D-12th Suffolk), who is Co-Chair of the Joint Committee on Community Development and Small Business, filed the bill.

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Wilbur Curtis Brews Up Exceptional Customer Service

Have you ever had the feeling you’ve uncovered a well kept secret? That’s just how some Dunkin’ franchise owners feel once they try the equipment sold by DDIFO Sponsor, Wilbur Curtis. While the company has been manufacturing coffee brewing and grinding equipment since 1941, they are a relative newcomer to Dunkin’ Brands. Combine that with a company name that bears the name of its founder, “Wilbur Curtis,” but that is commonly referred to as “Curtis”, and you may understand the challenge presented while trying to order Curtis equipment through the DCP.

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DDIFO Releases AAFD Grading Report to Members and Takes the Clock Down

Over a year ago DDIFO commissioned the American Association of Franchisees and Dealers (AAFD) to review and grade the Dunkin Brands franchise agreement. The AAFD thru a group of executives, entrepreneurs and attorneys have worked for over 15 years to set standards for franchise agreements to make them more fair and equitable. The ultimate goal was to make franchising work better for everyone, believing that a spirit of communication and mediation led to better relations and business results. The AAFD set of standards are referred to as the “Fair Franchising Standards”, In the fall of 2008 DDIFO felt that the existing franchise agreement was causing excess friction and litigation between Dunkin Brands and the franchisees. DDIIFO felt this situation was caused in part by an inequitable franchise agreement, and that the litigation had not been good for the Dunkin’ Donuts franchisee community.

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Tonawanda Fire Department Receives Grant from Dunkin’ Donuts Community Foundation

The City of Tonawanda Fire Department Explorer Post recently received a $5,000 grant from Dunkin’ Brand Corporation, one of 10 recipients across the country. The National Volunteer Fire Council, in partnership with the Dunkin’ Donuts and Baskin-Robbins Community Foundation, selected the Tonawanda Fire Department for its outstanding junior firefighter program, part of the National Junior Firefighter program. This is the second year that the program has honored 10 exceptional junior firefighter programs with grants.

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Dunkin’ Has Tamed ‘Wild West’ Of Social Media

Karl Greenberg writes in MediaPost that despite fears that “you don’t want to be the brand that gets dragged through the mud in social media or simply doesn’t get it,” Dunkin’ Donuts put its executive chef online for a live chat with people about its “DDSmart” line last January and brought in 55 fans and 150-plus comments. “That doesn’t seem huge, but when you think of the type of quality interactions these people had, it spreads a lot further than that,” Ben Smith, interactive marketing manager at Dunkin’ Donuts, told a roomful of attendees Thursday at “Fast Forward 2011,” the Promotion Marketing Association’s second annual Digital Marketing Summit held at Google’s New York offices.

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