Game-changer for Dunkin’ Franchisees

It may be the only Dunkin’ Donuts in Springfield, Mo., but that’s not this shop’s only claim to fame. This new location, open only for about two years, is number one in the nation for On-the-Go mobile ordering; more customers use the app here than at any site in the U.S. The reason for the…

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Many ‘Waze’ to order Donuts

With the widespread use of Global Positioning Systems (GPS), people have been able to ditch their paper maps and get where they are going without getting lost or stopping to ask for directions. What GPS did for cars – embedding navigation systems in the dashboard – Waze has done for smart phones. People use Waze…

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Real News or Fake News: How do you respond when stories go viral?

There are plenty of great stories about restaurants and food that go viral. There’s the one about Mr. Fries Man in Gardena, California, whose variations on the French fry include melted cheese, braised oxtail and Caribbean jerk sauce. Mr. Fries Man only takes orders on the social platform Instagram, and things really got sizzling for…

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Thriving in the Green Mountain State

Most everyone within the Dunkin’ Donuts system knows that Vermont is among the most challenging markets. The Green Mountain state has the second smallest population in the U.S. and is far-removed from major urban centers along the East Coast. In 2015, Forbes Magazine ranked Vermont as the 42nd best state in which to do business.…

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Community Corner: Duke Carvalho

Duke Carvalho remembers her eyes. She was a four or five year-old who had come into his Dunkin’ Donuts shop in the early 1980s. It was a weekend and Duke was handling the day baking as well as working the counter. The girl’s mom bought her a snack and Carvalho gave her extra Munchkins to…

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Franchisee Independence is No Bull

They say a picture is worth a thousand words, and that age-old adage has again been proven true by the “Fearless Girl” statue now perched in seeming defiance of Wall Street’s famous “Charging Bull” statue. For those of you who might not have seen the latest, allow us to catch you up. On March 8,…

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What the NLRB’s ruling means for your Employee Handbooks

In its recent ruling on the case involving the metals manufacturer Minteq International, Inc., the National Labor Relations Board (NLRB) continued its expansion of employee rights by finding that two common provisions in a non-compete agreement were “unlawfully overbroad rules” that interfered with employees’ rights in violation of Section 8(a)(1) of the National Labor Relations…

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Minimum Wage Volatility Continues

The question of raising minimum wages at the federal, state and local levels continues to yield a broad array of answers across the country – and the debates show no signs of abating. SEIU funded Fight for $15 and other advocate groups, such as Arise Chicago, protested at various locations around the Chicago area this…

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Soda Tax Rejected in Santa Fe

Well, it may be all the rage in Philadelphia with its proponents pointing gleefully to increased revenues from the new tax, but voters in the southwest are not as enamored with the idea. A two-cent per ounce tax on sugary drinks was soundly defeated by a record number of voters in Santa Fe, New Mexico…

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