October 28th & 29th, 2019



DDIFO National Conference

The DDIFO National Conference has been an annual event the Dunkin’ franchise owner community has always looked forward to and supported. From the opening cocktail reception to our business members’ sponsorships and exhibits, to the Annual DDIFO Hall of Fame Induction luncheon, the National Conference always seemed to be a highlight for all involved. After…

2020 DDIFO National Conference Cancelled

In light of dramatic travel restrictions, a stubborn resurgence of the COVID-19 pandemic in a number of states and regions around the country and out of an abundance of caution for our speakers and attendees, we have decided to cancel the 2020 DDIFO National Conference and Hall of Fame Induction. Due to the continuing coronavirus…

Independent Joe #59 December 2019/January 2020

Each year at the turn of the calendar, we see an abundance of stories recapping the year that was. The Year in Review gives us a chance to review what has happened, what we’ve accomplished and where we’ve failed to reach our objectives over the past 12 months. Though generally vanilla and predictable, the Year…

Independent Joe #58 October/November

Each of us makes commitments that help define the direction of our lives. These include personal commitments to our spouse, family members and friends, and professional commitments to our employer, co-workers and partners. Webster’s defines commitment as, “The state or quality of being dedicated to a cause, activity, etc.,” and Matt Light, our featured speaker…

DDIFO National Conference This Weekend

You may have missed the early bird discount and the discounted rates for accommodations in the DDIFO room block, but you can still attend the 2019 DDIFO National Conference beginning Monday morning at Foxwoods Resort and Casino in Mashantucket, CT. The program will begin with an opening keynote address by Job Creators Network CEO Alfredo…

Extended Until This Afternoon!

We were able to prevail upon Foxwoods Resort and Casino to extend the deadline for our DDIFO Room Block until 3:00 PM today, October 18. So, if you’ve yet to reserve your room accommodations for next week’s 2019 DDIFO National Conference, you can still get a room in the Grand Pequot Tower for the duration…


Monday, October 28

8:30 AM DDIFO Board of Directors Meeting – Open to franchisee members of DDIFO*

11:00 AM
Making a Difference in WashingtonHow small business owners can make a difference in today’s policy battles.
Alfredo Ortiz, President and CEO of the Job Creators Network

12:00 Noon  Lunch with Exhibitors – Franchise Solutions Marketplace

1:00 PM           
Cashing in on CannabisObstacles and Opportunities in the New Cannabis Industry
Jason Sidman, Founder & CEO, Sanctuary ATC
James Alex, Partner & Director of Real Estate, Sanctuary Medicinal
Attorney Brandon Kurtzman, Senior Associate, Vicente Sederberg, LLP
Joseph Giannino, Principal, Government Relations Group

2:15 PM Refreshment Break - Franchise Solutions Marketplace

2:30 PM  
Dunkin’, Its Restaurant Competitors and Wall StreetA look at Today and Tomorrow
Stephen Anderson, Maxim Restaurant Stock Analyst
Michael Kelter, Managing Director, First Manhattan
John Gordon, DDIFO Restaurant Analyst, Pacific Management Consulting Group

3:45 PM
The Guest Satisfaction Surveys Diving Deeper and Improving Your Scores
Nicole Wright, Director of Client Services, Service Management Group
Madyson Smith, Account Manager, Service Management Group

5:00 PM  Welcome Reception in the High Roller Lounge

7:00 PM   Dinner on your own

Tuesday, October 29

8:00 AM  Breakfast - Franchise Solutions Marketplace

9:00 AM
Mastering Customer ComplaintsTurning A Loss Into a Win
William “Bill” Greider, Founder, P4 Executive Strategy Consulting

10:00 AM   Refreshment Break – Franchise Solutions Marketplace

10:15 AM  Bridging the Generation Gap  - Preparing for Today’s Employees & Tomorrow’s Customers
Meagan Johnson

12:30 PM  Hall of Fame Luncheon
Honoring 2019 Inductees, featuring Matt Light, New England Patriots Hall of Fame

2:30 PM  Conference Concludes

* Tentative