LATEST UPDATES

Guest Satisfaction Survey Details at DDIFO Conference

Every franchise owner in the Dunkin’ system needs to keep an eye on their Guest Satisfaction Survey (GSS) results and address those areas not up to par. Franchisees who want to maximize their GSS score will attend the 2019 DDIFO National Conference, at Foxwoods Resort and Casino on October 28 and 29 to hear Account Manager Madyson Smith and Nicole Wright, Director of Client Services, Service Management Group (SMG). They will be on hand to present details on the GSS and advise attendees how to best use survey metrics to improve operations, revenue and profits.  Register to attend the 2019 DDIFO National Conference today and lock in your hotel reservation in the Grand Pequot Tower at the DDIFO discount rate of only $135 per night, single or double occupancy.

Generational Differences on Tap at DDIFO Conference

Among all the exceptional topics that we’ve got on the agenda for the 2019 DDIFO National Conference, at Foxwoods Resort and Casino on October 28 and 29, we’re sure you’re not going to want to miss the presentation by generational author, expert and researcher Meagan Johnson. Her cutting edge book, Generations, Inc: From Boomers to Linksters – Managing the Friction Between Generations at Work, goes right to the heart of so many of the labor issues that small businessmen and women encounter with their workforce each day. Meagan is a Certified Professional Speaker (CPS) who has entertained and educated thousands of audience members about generational differences all over the globe and we’re delighted to have her addressing the DDIFO Conference this year. Register to attend the 2019 DDIFO National Conference today and lock in your hotel reservation in the Grand Pequot Tower at the DDIFO discount rate of only $135 per night, single or double occupancy.

DDIFO Hall of Fame Inductees

We are delighted to announce that the selections for the 2019 Class of Inductees for the DDIFO Hall of Fame have been made. We want to congratulate our newest inductees: Antonio Salema, Peter Marcovich and Barkat Gillani. Each will be inducted at the Hall of Fame luncheon which brings the 2019 DDIFO National Conference to a conclusion on Tuesday, October 29, 2019 at Foxwoods Resort and Casino in Mashantucket, Connecticut. You can register here to attend the Conference and support the 2019 Class of Hall of Fame Inductees. You may also reserve your hotel room here in the DDIFO room block for only $135 per night, single or double occupancy.

CONFERENCE AGENDA

Monday, October 28

8:30 AM DDIFO Board of Directors Meeting – Open to franchisee members of DDIFO*

11:00 AM
Making a Difference in WashingtonHow small business owners can make a difference in today’s policy battles.
Alfredo Ortiz, President and CEO of the Job Creators Network

12:00 Noon  Lunch with Exhibitors – Franchise Solutions Marketplace

1:00 PM           
Dunkin’, Its Restaurant Competitors and Wall StreetA look at Today and Tomorrow
Stephen Anderson, Maxim Restaurant Stock Analyst
Michael Kelter, Managing Director, First Manhattan
John Gordon, DDIFO Restaurant Analyst, Pacific Management Consulting Group

2:15 PM Refreshment Break - Franchise Solutions Marketplace

2:30 PM  
Cashing in on CannabisObstacles and Opportunities in the New Cannabis Industry
Jason Sidman, Founder & CEO, Sanctuary ATC
James Alex, Partner & Director of Real Estate, Sanctuary Medicinal
Attorney Brandon Kurtzman, Senior Associate, Vicente Sederberg, LLP
Joseph Giannino, Principal, Government Relations Group

3:45 PM
The Guest Satisfaction Surveys Diving Deeper and Improving Your Scores
Nicole Wright, Director of Client Services, Service Management Group
Madyson Smith, Account Manager, Service Management Group

5:00 PM  Welcome Reception in the High Roller Lounge

7:00 PM   Dinner on your own

Tuesday, October 29

8:00 AM  Breakfast - Franchise Solutions Marketplace

9:00 AM
Mastering Customer ComplaintsTurning A Loss Into a Win
William “Bill” Greider, Founder, P4 Executive Strategy Consulting

10:00 AM   Refreshment Break – Franchise Solutions Marketplace

10:15 AM  Bridging the Generation Gap  - Preparing for Today’s Employees & Tomorrow’s Customers
Meagan Johnson

12:30 PM  Hall of Fame Luncheon
Honoring 2019 Inductees, featuring Matt Light, New England Patriots Hall of Fame

2:30 PM  Conference Concludes

* Tentative