Who has More Loyal Fans?

When it comes to customer loyalty, Dunkin’ may just have an edge on its closest rival Cultivating satisfied, loyal customers has always been an important factor to the success of any business, but since social media has enabled rapid-fire opinion sharing, happy customers are more important today than ever. According to a 2016 Forrester Research…

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Hard Work Helps Deo Braga Make Local Connections

For Deo Braga, coming to America meant a fast track to opportunity. As a teenager in the Azores, Braga yearned for more. While attending college and working with his father, Manuel Furtado Braga, he ran a local bar and grocery store the family owned. His uncle, Barry Furtado, was already living in America and running…

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Dunkin’ and the No-Poach Clause

Many franchisors utilize so-called “no-poach” clauses in their franchise agreements, and such clauses may be structured in a way that limits a franchisee’s ability to hire employees of other, same-brand franchisees and/or employees of the franchisor. Recently, a group of state attorneys general and prominent legislators began pressing franchisors to cease use of so-called “no-poach”…

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Another October Trigger Date

We would also remind business interests in Massachusetts, that the new Massachusetts Noncompetition Agreement Act goes into effect on October 1st. The new law, which was signed into law earlier this summer, restricts the use of non-compete clauses in employment agreements by banning their use outright for employees considered nonexempt under the FLSA, including hourly…

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The Proliferation of Progressive Politics

It was a major upset and a total shock to the political establishment when back in June, New York bartender Alexandria Ocasio-Cortez handily beat 20-year Congressional incumbent Joseph Crowley for the democratic nomination for New York’s 14th Congressional District. Crowley was Chairman of the Democratic Caucus, essentially the 3rd most powerful democrat in the US…

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Massachusetts Restricts Non-compete Clauses

At the close of the legislative session, Massachusetts lawmakers passed a law prohibiting the use of non-compete agreements for certain employees and dramatically restricted their use for others. The Massachusetts Non-competition Agreement Act – Section 21 of the Economic Stimulus bill was signed into law last week by Governor Charlie Baker and, effective October 1,…

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New Hampshire Adds Gender Identity Protection

The New Hampshire legislature passed HB 1319, an amendment to the state anti-discrimination laws, last month thereby adding gender identity protections for resident and employees throughout the Granite State. An Act Prohibiting Discrimination Based on Gender Identity, which took effect on July 8, adds New Hampshire to the rest of New England in prohibiting gender…

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Succeeding as a Business Owner in the Next Generation

As Dunkin’ Donuts tests a Next Generation store concept and innovations in coffee products, franchisees must decide how they will make the leap into the next generation themselves. Moving forward in a competitive landscape can be both exciting and challenging. With 70 years of history behind the brand, Dunkin’ Donuts has evolved and diversified to…

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What’s Brewing: Sick Leave, Soda Wars, Rising Wages

Looks like it could be a long, hot and potentially expensive summer for Dunkin’ and other quick service franchise owners around the country. Several states and cities hiked their minimum wage on July 1, with a few now even pushing past the much ballyhooed $15 an hour mark. Activists pushing for sick leave mandates are…

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Summer Season Help Wanted

These are the vacation spots that symbolize an idyllic summer: Cape Cod to Mackinac Island; Ogunquit, Maine to Hilton Head. They’re as American as apple pie. But increasingly, these hot spots have relied on foreign workers to do jobs that would otherwise go unfilled. With an unemployment rate hovering around 4 percent and a scarce…

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