Three New Technologies Aim to Reshape QSR Industry

Kiosks, online delivery and license plate recognition technology are three of the latest concepts being rolled out at quick service restaurants across the country. They represent groundbreaking changes in an industry that’s looking to not only maximize efficiency and manage costs, but also appeal to a tech-savvy customer base hungry for innovation. In this issue…

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Maryland Franchisee Recalls Her Path to Dunkin’ Ownership

As the spectacular tan and orange landscape, the clear blue water and the architectural magnificence of the Hoover Dam sprawled below her, Maria Icaza reflected on the relationships, connections, and commitment to hard work that brought her and her general manager Kaiesha Carter on a helicopter ride and, later that day, to a champagne dinner…

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Why Athletes Love Dunkin’

For former NFL placekicker Kris Brown, knowing how to kick a football hard is just as important as knowing how to “kick butt and work hard,” which is the way he describes his second career as a Dunkin’ Donuts franchise owner. Brown, now 40, played 12 years in the NFL with the Pittsburgh Steelers, Houston…

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Photo by Caroline Cohen

Technology Keeps Improving Dunkin’ Operations

Ken Blum, who owns SMB Donuts and operates 20 Dunkin’ Donuts franchises in the suburbs of Cleveland, Ohio, found one of his stores drowning in a donut overrun one day. To help them move before they went stale, he used the store’s digital outdoor sign to get them sold quickly. “We had installed a Watchfire…

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Dual Forces: Speed and Accuracy Driving Sales at Dunkin’ Drive-Thrus

You learn a lot about drive-thrus after two dozen years as a Dunkin’ Donuts employee and franchise owner. For Monica Enright, operating partner of RCJFPA Management, Inc., owners of five Dunkin’ Donuts franchises in Wilkes-Barre and Scranton, Pennsylvania, making the most of your drive-thru means giving it the attention it truly deserves. “At the end…

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Navy Pilot Turned Franchisee Says Business Soaring in Carolina

Pete Turner has spent a good portion of his life flying high. As a Navy pilot and flight instructor who operated SH-60B Seahawk attack helicopters off naval destroyers and the twin-engine Super King Air from shore, Turner logged more than 3,400 hours in the Persian Gulf and Western Pacific. He was also stationed at Whidbey…

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Andy Rod’s Dunkin’ Family

Running several Dunkin’ Donuts stores in Virginia isn’t just a job for Andy Rod. It’s about spreading the feeling of home and supporting family. Rod, who is 52, grew up in Wyckoff, New Jersey, where the Dunkin’ shops were a familiar sight. “We went to Dunkin’ all the time as a kid and I really…

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