Every franchisee can remember the day they closed their lobbies because of the coronavirus pandemic. For Charles Cutler, who operates 12 stores in Georgia and South Carolina, the date was March 15. “It was and wasn’t a hard decision. Our employees were alarmed as was the rest of the country, including customers, about how you…
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Bob is the kind of regular customer familiar to every franchisee in the Dunkin’ system. For over 40 years, he’s been stopping by for coffee every morning at the Dunkin’ shop in Quincy, Mass. When Victor Carvalho, who along with his brother Octavio, took over running the original Dunkin’ store location from their dad, they…
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The staple Styrofoam cup will soon be a thing of the past in the Dunkin’ world. As of last May, Dunkin’ Brands removed foam cups from all New York City and California locations. Stores in Hawaii are in the midst of replacing foam cups too, with the brand planning for all of its 12,500 stores…
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In 1979, Dunkin’ Donuts opened its 1,000th restaurant. In 1990 – after it was acquired by Allied-Domecq – the brand began expanding. It opened location No. 2,000; and just two years later came No. 3,000. The rapid expansion into places like California, Colorado and Texas came without the kind of marketing strength and supply chain…
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Ed Wolak was a teen when his mom applied for a job at a Dunkin’ Donuts in Manchester, New Hampshire. “It was a new business to us. No one knew it was a chain,” says Wolak. His mom worked part-time at the location for a few years, and encouraged her daughter to apply. “My sister…
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For 16 years, George Ross worked in Times Square for Morgan Stanley as an Institutional Equity Trader. Day in and day out he traded technology stocks worldwide to institutions and hedge funds. “I was tied to 6 screens from 6 a.m. to 6 p.m. every day,” Ross says. But it was his job, and he…
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First Harvey, and then Irma. When these two hurricanes made landfall in the continental U.S. this fall, it marked the first time in recorded history two Category 4 storms landed in the same season. This has been one of the most active seasons on record. (Hurricane season officially ends Nov 30.) Harvey ravaged Houston and…
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When Colleen Bailey walked into her local Dunkin’ in Rockland, Maine, she knew she would get donuts and coffee. She didn’t know she’d fall in love, get married and eventually own nine Dunkin shops of her own. “Ed owned the Dunkin’ and I lived right up the street from it. That’s how we met,” says…
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When you’ve spent most of your professional career in the roller coaster world of theme parks, becoming a Dunkin’ Donuts franchise operator hardly seems like the next logical step. But for Cory Roebuck – who toiled for 17 years managing amusement parks and attractions up and down the coast of California before ending up in…
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New competition has a knack of forcing change. In the QSR space, McDonald’s successful all-day breakfast promotion prompted Dunkin’ Donuts to make significant changes to its menu boards—both from a style and content perspective. Scott Hudler, chief digital officer for Dunkin’ Brands, spelled out the importance of the redesign in an interview with Bloomberg News…
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