Franchisees Follow the Playbook & Weigh Their Options

Every franchisee can remember the day they closed their lobbies because of the coronavirus pandemic. For Charles Cutler, who operates 12 stores in Georgia and South Carolina, the date was March 15. “It was and wasn’t a hard decision. Our employees were alarmed as was the rest of the country, including customers, about how you…

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A Seat at the Counter Recalls a Bygone Era

Bob is the kind of regular customer familiar to every franchisee in the Dunkin’ system. For over 40 years, he’s been stopping by for coffee every morning at the Dunkin’ shop in Quincy, Mass. When Victor Carvalho, who along with his brother Octavio, took over running the original Dunkin’ store location from their dad, they…

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Green Steps

The staple Styrofoam cup will soon be a thing of the past in the Dunkin’ world. As of last May, Dunkin’ Brands removed foam cups from all New York City and California locations. Stores in Hawaii are in the midst of replacing foam cups too, with the brand planning for all of its 12,500 stores…

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Two Guys Take Tulsa

In 1979, Dunkin’ Donuts opened its 1,000th restaurant. In 1990 – after it was acquired by Allied-Domecq – the brand began expanding. It opened location No. 2,000; and just two years later came No. 3,000. The rapid expansion into places like California, Colorado and Texas came without the kind of marketing strength and supply chain…

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Ed Wolak’s Successful 5-Decade Journey

Ed Wolak was a teen when his mom applied for a job at a Dunkin’ Donuts in Manchester, New Hampshire. “It was a new business to us. No one knew it was a chain,” says Wolak. His mom worked part-time at the location for a few years, and encouraged her daughter to apply. “My sister…

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Love, Marriage and Dunkin’

When Colleen Bailey walked into her local Dunkin’ in Rockland, Maine, she knew she would get donuts and coffee. She didn’t know she’d fall in love, get married and eventually own nine Dunkin shops of her own. “Ed owned the Dunkin’ and I lived right up the street from it. That’s how we met,” says…

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Missouri Franchisee is Accustomed to the Ups and Downs of Business

When you’ve spent most of your professional career in the roller coaster world of theme parks, becoming a Dunkin’ Donuts franchise operator hardly seems like the next logical step. But for Cory Roebuck – who toiled for 17 years managing amusement parks and attractions up and down the coast of California before ending up in…

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