Alexa, Tell Me About Dunkin’ and Data

“Alexa, open Dunkin.” “Alexa, order me a pumpkin spiced iced coffee.” “Alexa, drink my coffee for me and bring me my slippers and newspaper.” The flourishing realm of voice activation isn’t quite up to these last tasks – yet. But for Dunkin’ Brands, voice-activated ordering is a clarion call towards sales growth and forward-thinking. Nearly…

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Benchmarking the Boss: As Travis looks ahead, we look back at his tenure as CEO

Nigel Travis gets an A- for his successful tenure as Dunkin’ CEO. That seems to be the agreement among analysts and a conclusion reached after reading news reports and industry updates. While not a perfect grade, Travis’s near decade-long tenure had successful benchmarks, such as bringing the company public and increasing the domestic and international…

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Summer Season Help Wanted

These are the vacation spots that symbolize an idyllic summer: Cape Cod to Mackinac Island; Ogunquit, Maine to Hilton Head. They’re as American as apple pie. But increasingly, these hot spots have relied on foreign workers to do jobs that would otherwise go unfilled. With an unemployment rate hovering around 4 percent and a scarce…

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Don’t tread on us: Franchisees sue their brand for encroachment and win

El Pollo Loco – their slogan is “Crazy you can taste” – is popular for Mexican-style food such as tacos, burritos, enchiladas, and quesadillas and, in particular, citrus-marinated, fire-grilled chicken. The Costa Mesa, California chain operates over 460 company-owned and franchised restaurants in the southwest, and is a favorite with many locals. In Lancaster, Calif.,…

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Tightening the Belt: What the Experts Think of Dunkin’s Slimmed Down Menu

To paraphrase Paul Revere’s famous warning: “Change is coming! Change is coming!” You know all about it: Dunkin’s menu simplification, aimed at improving the brand’s competitiveness by reducing the number of sandwiches and keeping the focus on beverages. In the Tampa area, franchisee Alex Fernandez gladly rolled out a menu reduction in early August, having…

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Game-changer for Dunkin’ Franchisees

It may be the only Dunkin’ Donuts in Springfield, Mo., but that’s not this shop’s only claim to fame. This new location, open only for about two years, is number one in the nation for On-the-Go mobile ordering; more customers use the app here than at any site in the U.S. The reason for the…

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Many ‘Waze’ to order Donuts

With the widespread use of Global Positioning Systems (GPS), people have been able to ditch their paper maps and get where they are going without getting lost or stopping to ask for directions. What GPS did for cars – embedding navigation systems in the dashboard – Waze has done for smart phones. People use Waze…

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Experience + Smarts = Successful Expansion

He came in with donuts and came out with tires and mufflers. Not literally, but let’s not quibble over the details. The figurative donuts-for-tires trade happened when Dunkin’ Donuts franchisee Eric Eskander struck up a conversation with a Meineke owner at the DDIFO National Conference two years ago. Eskander wasn’t looking to diversify his portfolio,…

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Setting the Stage at Caesars: An Unparalleled Las Vegas Icon

There’s no apostrophe in “Caesars Palace.” And the lack of punctuation speaks volumes about the world-class resort in Las Vegas which will host this year’s DDIFO National Conference on Sept. 21 and 22. Jay Sarno, the American entrepreneur who was the brains behind Caesars, believed that everyone should be emperor of Caesars for the day…

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Caesar’s Palace is home to the 2015 DDIFO National Conference

Of all the meetings Dunkin’ Donuts franchise owners are invited to attend in a given year, few offer the variety of perspectives that the DDIFO National Conference does. Not only is it an opportunity to network with franchisees from across the system – some of whom have been with Dunkin’ since the early days, –…

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