Don’t Risk Your Network! Learn more at the Illinois Franchise Meeting

Learn how to protect your network from employment nightmares. Illinois elected officials are passing more laws mandating that employers provide more benefits to their employees. In fact this week, Northbrook opted in to the Cook County paid sick leave law! And, just over the past month or so, Illinois expanded the reach of the Illinois Wage…

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Independent Joe #52 October/November 2018

The flourishing realm of voice activation isn’t quite up to these last tasks – yet. But for Dunkin’ Brands, voice-activated ordering is a clarion call towards sales growth and forward-thinking. Nearly one in four 16 to 24 year-olds use voice search on their mobile devices, according to the Global Web Index. And by 2020, half…

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Smart Policies and Procedures are Keys to Crime Prevention at Dunkin’ Shops

As any Dunkin’ franchisee can attest, criminal threats – both internal and external – are an unfortunate reality of doing business. And although crime rates have been in steady decline since the late 1990’s, QSR operators still have to deal with robberies, break-ins, employee theft, and increasingly, drug-related issues inside their businesses. The good news,…

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Pins are in at In-N-Out Burger

Appeals Court protects employees’ right to wear buttons advocating higher wages While employers may require employees to wear a uniform at work, under the National Labor Relations Act (NLRA) employees have the right to wear union buttons and insignia while working. Those conflicting rights have created fights over what a company may require and what…

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Independent Joe #51 August/September

 So we’ve turned the page and begun a new chapter at Dunkin’ Brands with the ascension of Dave Hoffman to President and Chief Executive Officer and the retirement of Nigel Travis. As we’ve often written here, change is inevitable and, ultimately, healthy. I would expect that to be true of this latest change as…

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Who has More Loyal Fans?

When it comes to customer loyalty, Dunkin’ may just have an edge on its closest rival Cultivating satisfied, loyal customers has always been an important factor to the success of any business, but since social media has enabled rapid-fire opinion sharing, happy customers are more important today than ever. According to a 2016 Forrester Research…

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Franchisees Embrace Simplified Menu, LTOs

Dunkin’ completed the national rollout of its simplified menu last April, removing 10 percent of all required menu items and eliminating another 23 optional products that the brand described as “slow moving, complex and off strategy.” Judging by the responses from a sampling of franchise operators on the East coast and Ohio markets, the move…

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Dunkin’ and the No-Poach Clause

Many franchisors utilize so-called “no-poach” clauses in their franchise agreements, and such clauses may be structured in a way that limits a franchisee’s ability to hire employees of other, same-brand franchisees and/or employees of the franchisor. Recently, a group of state attorneys general and prominent legislators began pressing franchisors to cease use of so-called “no-poach”…

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Complying with the Maryland Healthy Working Families Act

At the beginning of the 2018 session in January, the Maryland legislature overrode the veto of Governor Larry Hogan and as a result, the Maryland Healthy Working Families Act became effective on February 11, 2018. The law can have a major impact on what private businesses must provide their employees by way of paid and…

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