Independent Joe #70 October/November 2021

Back in 2014, Dunkin’ Donuts franchisees were adding amenities like free Wi-Fi, comfortable seating and even conference rooms to appeal to a growing sector of people staying connected and working remotely. By then, Dunkin’ had already established itself as a leader in drive-thru service—having helped pioneer the modern drive-thru experience. But in the late 2000s…

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What’s Brewing: Starbucks Union, Labor shortage, Vaccine confusion, Reusable boxes

Every day, every week, every month seems to pose new challenges for Dunkin’ franchisees, thanks largely to the pandemic and economic turmoil of late. The latest challenge: increased union-organizing activity within the food-service industry. In this edition of “What’s Brewing,” we explain why Dunkin’ franchisees should be concerned, though not alarmed, about the unionization trend,…

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Getting it Right: Order Confirmation Benefits Customers and Franchisees

Back in 2014, Dunkin’ Donuts franchisees were adding amenities like free Wi-Fi, comfortable seating and even conference rooms to appeal to a growing sector of people staying connected and working remotely. By then, Dunkin’ had already established itself as a leader in drive-thru service—having helped pioneer the modern drive-thru experience. But in the late 2000s…

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Changes in Labor Law Continue Under the Pro-Worker Biden Administration

President Biden has delivered on the promise he made during his presidential campaign for more employment protections for workers. This presidential transition has brought about significant changes to the composition and leadership of federal agencies, including the National Labor Relations Board (NLRB) and the Department of Labor (DOL). The NLRB now consists of a Democratic…

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Costly Time to Do Busine$$?

In 2009, when Joe Biden came to the White House as President Barack Obama’s vice president, the business community responded with a flurry of lobbying activity—seeking to affect legislation on such issues as healthcare reform, financial regulatory reform, cap-and-trade legislation and the 2009 stimulus bill. According to research by the Center for Responsive Politics, more…

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Inspire’s Foray into Ghost Kitchens

Many long-time Dunkin’ franchisees still point to the introduction of the bagel as the rocket fuel that ignited this brand. Others may say it was the relentless commitment to marketing and advertising. For Dunkin’s new owner, Inspire Brands, the next great thing may be created soon at the company’s new Inspire Innovation Center in Atlanta.…

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New Jersey Franchisee Proudly Reflects on a 31-Year Career

You don’t have to talk to Kevin Maybury for too long before realizing that when the New York native sets a goal, he’s all in. For proof, take a look at his LinkedIn profile. Among the several titles he has listed is “former Ironman athlete.” For many, the Ironman is considered the ultimate race, one…

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Continued Uncertainty Surrounds the Joint Employer Rule

At the end of July 2021, the U.S. Department of Labor (DOL) implemented a final rule to rescind the “Joint Employer Status under the Fair Labor Standards Act,” also known as the Joint Employer Rule, which first published in January 2020 under the Trump administration. This action should come as no surprise if you are…

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Independent Joe #69 August/September 2021

Facing a continued staffing crisis and growing labor costs, many businesses are looking beyond the next hire. Consider the barista who never calls in sick or the coffee-making bots that brew up to 300 portions per shift, work 24/7 and never take breaks, except for refilling or cleaning. In many ways, the crippling U.S. labor…

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