Getting it Right: Order Confirmation Benefits Customers and Franchisees

Back in 2014, Dunkin’ Donuts franchisees were adding amenities like free Wi-Fi, comfortable seating and even conference rooms to appeal to a growing sector of people staying connected and working remotely. By then, Dunkin’ had already established itself as a leader in drive-thru service—having helped pioneer the modern drive-thru experience. But in the late 2000s…

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Changes in Labor Law Continue Under the Pro-Worker Biden Administration

President Biden has delivered on the promise he made during his presidential campaign for more employment protections for workers. This presidential transition has brought about significant changes to the composition and leadership of federal agencies, including the National Labor Relations Board (NLRB) and the Department of Labor (DOL). The NLRB now consists of a Democratic…

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Costly Time to Do Busine$$?

In 2009, when Joe Biden came to the White House as President Barack Obama’s vice president, the business community responded with a flurry of lobbying activity—seeking to affect legislation on such issues as healthcare reform, financial regulatory reform, cap-and-trade legislation and the 2009 stimulus bill. According to research by the Center for Responsive Politics, more…

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Inspire’s Foray into Ghost Kitchens

Many long-time Dunkin’ franchisees still point to the introduction of the bagel as the rocket fuel that ignited this brand. Others may say it was the relentless commitment to marketing and advertising. For Dunkin’s new owner, Inspire Brands, the next great thing may be created soon at the company’s new Inspire Innovation Center in Atlanta.…

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New Jersey Franchisee Proudly Reflects on a 31-Year Career

You don’t have to talk to Kevin Maybury for too long before realizing that when the New York native sets a goal, he’s all in. For proof, take a look at his LinkedIn profile. Among the several titles he has listed is “former Ironman athlete.” For many, the Ironman is considered the ultimate race, one…

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Continued Uncertainty Surrounds the Joint Employer Rule

At the end of July 2021, the U.S. Department of Labor (DOL) implemented a final rule to rescind the “Joint Employer Status under the Fair Labor Standards Act,” also known as the Joint Employer Rule, which first published in January 2020 under the Trump administration. This action should come as no surprise if you are…

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Independent Joe #69 August/September 2021

Facing a continued staffing crisis and growing labor costs, many businesses are looking beyond the next hire. Consider the barista who never calls in sick or the coffee-making bots that brew up to 300 portions per shift, work 24/7 and never take breaks, except for refilling or cleaning. In many ways, the crippling U.S. labor…

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Addressing Recruitment & Turnover Challenges in 2021 with Tapcheck!

From the ongoing effects of the COVID pandemic, unemployment premium payments and competing with the “gig economy”, the quick service restaurant industry continues to face crucial labor shortages on top of high employee turnover rates. Owners and managers are seeking new ways to attract and retain staff through company culture and employee benefits. The rise…

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Independent Joe #68 June/July 2021

April 22, 2021 marked day four of Dealmakers Week, presented by Franchise Times. It was also the day the magazine announced its 2020 Deal of the Year. Not surprisingly, the award went to Inspire Brands for its $11.3 billion purchase of Dunkin’ Brands. On hand to receive the award was David Pipes, Inspire Brands chief…

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