Focus on Human Resources: Pandemic challenges the efforts to support employees and nourish the business

The restaurant industry – and particularly the Quick Service Restaurant (QSR) industry – is facing many challenges, among them finding and retaining good, reliable employees. It’s no secret that restaurants have an extremely high turnover rate with employees flowing through the revolving door. Data compiled before the coronavirus pandemic, showed employee turnover ran as high…

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Family Values Forge the Foundation for this Pennsylvania Franchise Group

When Don and Annette Miller opened their first Dunkin’ Donuts 40 years ago in western Pennsylvania, they never anticipated it would be the first of a network of successful family-run stores. Franchising wasn’t even part of the young couple’s plans at the time, but when Don lost his job unexpectedly, they heeded the nudge of…

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PPP: Remember to Keep Your Supporting Documentation

The rules related to obtaining a Paycheck Protection Program (PPP) loan and receiving forgiveness of that loan are changing constantly. As a result, it is likely that by the time this article is published in July, the rules and guidance will have changed significantly. With that in mind, rather than attempt to guess what the…

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Jolt Software: Creating Consumer Confidence through Trust, Transparency and Technology!

Learn how best to solve the challenges that you face as a restaurant owner from Jolt Software. Improve your daily operations and ensure your food safety compliance. Learn how Jolt, powered by a digital checklist platform that features integrated kitchen hardware, corrective actions and custom notifications, delivers individual employee accountability, visibility into store performance, and…

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Covid-19: The Legal Side of Business Interruption Issues

Covid-19 has thrown our way of living into treacherous and unchartered waters. We recognize that the impact to your business and your family is severe and broad. Through no fault of your own, you could be facing dire financial circumstances. The pain inflicted on businesses is as widespread as it is deep. It is critical…

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Independent Joe #61 April/May 2020

Every two months, the staff at DDIFO convenes an editorial meeting to decide the theme, focus and content of the next issue of Independent Joe. As we contemplate and discuss various possibilities, we do so with one eye on the timeliness of the potential subject matter. Our discussions are always geared toward which subjects could…

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A Special Recipe for the Lifeblood of a Brand

Forget the Coolattas; skip the sandwiches; it’s not about the bagels (or the donuts). Dunkin’ Brands runs on coffee, which is why “America Runs on Dunkin’.” Perhaps no beverage is more intertwined to people’s lives than coffee. Whether one drinks it black, with a mocha swirl, a shot of almond milk, or “regular,” coffee is…

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The Drive-Thru’s Humble Beginnings: A rubber hose and a two-way speaker

In what may best be described as a case of synchronicity, the year that Dunkin’ founder William Rosenberg opened up his first Open Kettle restaurant, a burger stand 3,000 miles away became the first fast food location to institute drive-thru business. That was 1948, and while these two pioneering concepts would one day prove to…

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The Rise of the Dunkin’ Bagel

When Bill Rosenberg opened his first Dunkin’ Donuts restaurant in Quincy, Mass. in 1950, he did so with the “goal to make and serve the freshest, most delicious coffee and donuts quickly and courteously in modern, well merchandised stores.” And that goal served him well. Dunkin’ Donuts grew quickly and within five years, the first…

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Inside Opryland: SoundWaves – Much More Than a Waterpark

This October, DDIFO is hosting the annual National Conference at the famed Opryland Hotel in Nashville, Tennessee. In anticipation of the visit, we are highlighting some of the features at Opryland. SoundWaves, the new four-acre, three-level indoor/outdoor water attraction attached to the Gaylord Opryland Hotel, is what you might call an “upscale waterpark.” It is…

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