Competitor News

We spotted a number of notes on competitors over the past few weeks that we thought might be interesting.  Tim Horton’s launched a new Healthy Options Initiative involving nutritional value of various menu items posted on two distinct websites, one for their US stores and another for their Canadian stores.  On the sites, customers can…

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What Happens In Vegas…

It might be the most famous tag line in advertising history. It is still quoted extensively in a broad array of applications across the business, personal and social arenas and it inspired both an Usher song (“What Happens Here, Stays Here”) as well as several full length movies (The Hangover trilogy, What Happens in Vegas).…

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Blackjack for Your Business

I had planned to write a great article for this issue using the parable “Six Blind Men and an Elephant” to highlight how franchise owners from different regions within the Dunkin’ footprint may individually face different issues – development, price points, supply or something else – and how those issues can influence how they see…

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Caution: Storm Clouds Ahead!

Earlier this month, we celebrated the 70th anniversary of the greatest military operation ever attempted. Students of history know the D-Day invasion on June 6, 1944 involved over 130,000 Allied troops and is recognized as the turning point in winning WWII. What is less well known, however, is that the invasion was originally planned for…

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Reinvention

As a lifelong baseball fan, it was a thrill to celebrate the 40th anniversary of Hank Aaron’s 715th homerun, which broke the longtime record set by the immortal Babe Ruth. 1974 marked Aaron’s 20th season in the big leagues. It was also the year after Major League Baseball introduced the designated hitter (DH) rule in…

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Thinking About Success in Sochi and at Home

As I write this message, the XXII Olympic Winter Games are just getting underway in Sochi, Russia; as you read this, the games will have already concluded. You know which teams have been successful in their quest for Olympic Gold; I can only guess. There is a component of the Olympic Games however, that is…

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A 25 Year “Selfie”

It went viral in short order and was captured by all the major news organizations around the world. The smartphone self-portrait, or “selfie” as it’s being called, that President Barack Obama took with Denmark’s Prime Minister Helle Thorning-Schmidt and Britain’s Prime Minister David Cameron at the South African memorial service for anti-apartheid leader and former…

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Seeing the Whole Picture

I recently had cause to stay a few days in suburban Chicago and visit with some of our franchise owners in the greater Chicago market. While there, I noticed similarities in two related but different settings, and I was struck by what they illustrated for DDIFO. In each case, it spoke to the success so…

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Time to Change – And Re-engage!

I spent several days earlier this month at a convention for association professionals in Atlanta, Georgia (a city from which we recently signed up several new members).  Like most industry or professional conventions, this one featured a session on change. We are all accustomed to hearing that “Change is inevitable and we must accept it or…

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Lest We Forget

For those who may be newer to the franchise industry, or others who may have forgotten how inequitable the franchise relationship can be, we noted problems with 2 Steak ‘n Shake franchises this week where the franchisee was terminated and subsequently sued by the franchisor.  Without knowledge of all the details – or passing judgment…

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