Community Corner: Duke Carvalho

Duke Carvalho remembers her eyes. She was a four or five year-old who had come into his Dunkin’ Donuts shop in the early 1980s. It was a weekend and Duke was handling the day baking as well as working the counter. The girl’s mom bought her a snack and Carvalho gave her extra Munchkins to…

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Community Corner: Carl Andrade

Ask New Hampshire Dunkin’ Donuts franchise owner Carl Andrade about Girls Inc., a local nonprofit that helps girls achieve their personal best, and he will have to fight off the tears. For the past decade, the organization has been close to Andrade’s heart. “Some girls are from single parents and some are from drug addicts,”…

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Family Legacy Guides Franchise Owner John Motta

John Motta’s childhood memories are soaked with sunshine and soccer balls. Steeped in the bayside community of Bristol, Rhode Island, where the DaMotta family settled (John later shortened his name), was a community of Portuguese immigrants. Soccer was their game and, for John, it became very personal. “My father built the first soccer field in…

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Building Loyalty: DD Perks aims to reward customers and franchisees

Every week, Gina Zaubi Mann and her son Jon root extra hard for both of New York’s professional football teams. Unlike many New Yorkers, their allegiance to “Big Blue” or “Gang Green” has little to do with where they grew up or what teams their parents rooted for. For them, they will cheer both clubs…

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Building Community Bonds One Cup at a Time

There is that joke about cops and donut shops that every police officer and every donut shop owner has heard. But, the humorous connotation about cops stopping in for a beverage and snack never stuck with New York franchisee Roy Clark. A partner in the Wolak Group of Dunkin’ Donuts restaurants in Central New York,…

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What’s Brewing: Paid Time Off, Mandates, Protection for Franchisees

Last August, Independent Joe interviewed Yuwen Chen, owner of three Dunkin’ Donuts shops in New York’s Hudson Valley, about paid sick leave legislation that was being considered in New York City and how its passage could affect his businesses 80 miles away. “The costs can really hurt the business owner,” he said, “because not only…

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Superstorm Sandy Opens Opportunities for Growth in the Rockaways

Nobody ever thought it would happen. After all, hurricanes aren’t supposed to hit Queens, New York. But in October, 2012, Hurricane Sandy had a mind of its own. This Category 3 Superstorm became one of the most deadly and destructive hurricanes of the Atlantic season and the second costliest hurricane in United States history, to…

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