Bill Aims to Clarify Rules on Tip Pooling

A bill filed in the Massachusetts House of Representatives would change the current law defining who can collect tips at quick service restaurants (QSR) like Dunkin’ Donuts. State Representative Linda Dorcena Forry, (D-12th Suffolk), who is Co-Chair of the Joint Committee on Community Development and Small Business, filed the bill.

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DDIFO Eying Opportunities on Capitol Hill

On February 3-4, 2010 DDIFO Legislative Affairs Coordinator Rob Branca will be in Washington representing the DDIFO at the second annual CFA Day (Coalition of Franchisee Associations). “I’m really looking forward to getting together with other operators from other franchise systems and with our elected officials and their staffs to discuss important legislation,” said Branca. “It’s important that we bring our perspective to these folks and discuss how new laws and reforms will impact our businesses.”

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Weighing in on Press Coverage

Op-Ed by Matt Ellis, DDIFO’s Communication Director. Response to the Boston Globe’s recent article “Franchisees say Dunkin’s brewing trouble” illustrates the differing opinions franchise owners have about seeing their issues discussed in the press. Some lauded Jenn Abelson’s article as an important discussion of an issue of interest to the entire Dunkin’ Donuts franchise community; others saw it as an improper public airing of dirty laundry. In either case, any news related to Dunkin’ Donuts strikes a chord because of the popularity and positive perception people have for Dunkin’ Donuts and its products.

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Long Island Carves Out its Own Ad Space

After existing in the large shadows of New York City’s advertising market forever, last month Long Island Dunkin’ Donuts franchisees formed their own committee to oversee ad spending in their local market. The plan, according to committee chairman and franchise owner Mike Imperato, is to enhance the Brand’s overall marketing efforts. “The Brand is behind this 100%,” said Imperato.

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With Dunkin’ Brand’s Help: Mike White is Back in Business!

Dunkin’ Donuts franchise owner Mike White has learned what it means to tangle with Mother Nature. On September 21, after 25 inches of rain fell in a five day period in metro Atlanta, water and backed-up sewage flooded two of his Dunkin’ locations. Luckily, Dunkin’ Brands had White’s back.

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DDIFO Eyes National Expansion with Addition of Chicago Board Member

The DDIFO, already the largest independent association of Dunkin’ Donuts franchise owners in the U.S., took a major step toward national expansion this week when its Board of Directors voted to add Asheesh Seth, the leader of the Midwest Dunkin’ Donuts Franchise Association (MWDDFA), to its board.

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New Name, New Approach to Franchisee Compliance

When the DDIFO first reported on the Dunkin’ Brand’s Compliance Team in March many franchise owners expressed concerns about how the process was implemented. “Insulting and unprofessional” was how several operators we interviewed described the methods. Since then, Dunkin’ Brands has not only changed the process, it has also changed the name.

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DDIFO Gives Jim Coen Presidential Nod

The Board of Directors of the DD Independent Franchise Owners (DDIFO) has officially named Jim Coen president of the organization, elevating him from interim to full-time status. Board chairman Kevin McCarthy said, “DDIFO is indeed fortunate to now officially have Jim Coen as our President. Jim brings unrivalled enthusiasm, creativity, integrity and common sense to this vital position. We all look forward to Jim now leading DDIFO well into the 21st century and making DDIFO a major positive force in the franchising industry.”

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Rewarding Exceptional Service is Upheld in California

Over the years, tipping became as much of a ritual as a steaming cup of morning coffee. But, today new laws aimed at protecting wait staff in restaurants and bars threaten that practice. Read an opinion piece by DDIFO Communications Director, Matt Ellis.

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