Changing the Face of Operational Compliance in 2010

If there was one issue that galvanized Dunkin’ Donuts franchise owners in 2009 it was compliance. According to estimates provided to the DDIFO over 675 stores were placed onto the Operations Compliance Team in 2009. Over the last 12 months, we have talked with dozens of franchise owners about their experience with the Compliance Team. Many described their participation as painful, frightening and abusive. DDIFO Members Only Content

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Top Stories of 2009 at DDIFO.org

Here are the top 10 stories of 2009 at DDIFO.org, including a link tom the story and a summary that gives a shortened version of each of the top 10 stories in 2009.
This list considers both interest (clicks) and importance to DDIFO and its members!

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Hope Springs from Tragic Death

Victoria Marie Sousa was only 12 years old when she died from complications from the H1N1 flu. A bright, athletic girl, her life was shaped by her love for family and her strong faith. Now, in her memory, her family has created the Victoria Foundation which follows the tenets of Sister Catherine McCauley, who founded the Sisters of Mercy in 1831. Louis Sousa, Victoria’s father, is partner in the Rhode Island law firm of Lisa & Sousa, LTD. The firm represents many Dunkin’ Donuts franchise owners and has been the general counsel for the DDIFO for over 20 years.

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Dunkin’ Donuts Coffee Served Here

It sounds like a developer’s dream: open a Dunkin’ Donuts franchise near a major commercial building or hospital. Employees, visitors and patients will surely stop in for a cup of coffee on their way in, their way out or during a break. Landing such a development deal would surely be profitable—even in a tough economy. But, as many franchise owners have learned, profits dry up and customer counts drop when the building lands its own deal to sell Dunkin’ Donuts coffee on-site. Restricted for DDIFO Members Only

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Dunkin’ Donuts Franchise Owners Give Back

Forget the long lines at the mall, the constant barrage of commercialism, and the pressure of searching for the best deal for Wii RockBand. The true holiday spirit is alive and well at Dunkin’ Donuts, and employees are finding that giving back to the communities may be the best way to enjoy the season. Just ask Eric Stensland, field marketing manager for Dunkin’ Brands. He and some upstate New York franchise owners went on the ride of their lives last weekend with the U.S. Marines on the Toys for Tots Holiday Train, dropping off toys and warm clothes to children waiting at the several stations across the state.

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Bill Aims to Clarify Rules on Tip Pooling

A bill filed in the Massachusetts House of Representatives would change the current law defining who can collect tips at quick service restaurants (QSR) like Dunkin’ Donuts. State Representative Linda Dorcena Forry, (D-12th Suffolk), who is Co-Chair of the Joint Committee on Community Development and Small Business, filed the bill.

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