Wilbur Curtis Brews Up Exceptional Customer Service

Have you ever had the feeling you’ve uncovered a well kept secret? That’s just how some Dunkin’ franchise owners feel once they try the equipment sold by DDIFO Sponsor, Wilbur Curtis. While the company has been manufacturing coffee brewing and grinding equipment since 1941, they are a relative newcomer to Dunkin’ Brands. Combine that with a company name that bears the name of its founder, “Wilbur Curtis,” but that is commonly referred to as “Curtis”, and you may understand the challenge presented while trying to order Curtis equipment through the DCP.

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DDIFO Releases AAFD Grading Report to Members and Takes the Clock Down

Over a year ago DDIFO commissioned the American Association of Franchisees and Dealers (AAFD) to review and grade the Dunkin Brands franchise agreement. The AAFD thru a group of executives, entrepreneurs and attorneys have worked for over 15 years to set standards for franchise agreements to make them more fair and equitable. The ultimate goal was to make franchising work better for everyone, believing that a spirit of communication and mediation led to better relations and business results. The AAFD set of standards are referred to as the “Fair Franchising Standards”, In the fall of 2008 DDIFO felt that the existing franchise agreement was causing excess friction and litigation between Dunkin Brands and the franchisees. DDIIFO felt this situation was caused in part by an inequitable franchise agreement, and that the litigation had not been good for the Dunkin’ Donuts franchisee community.

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Post Commencement Lease Negotiations Presentation at DDIFO Members Meeting in Chicago

The National Retail Tenants Association (NRTA) presentation at the DDIFO Members Meeting in Chicagoland on December 3rd, 2009 will include how to identify opportunities that occur after a lease is executed, recognizing potential needs that can be leveraged to obtain concessions that can benefit both the Landlord and Tenant. NRTA will also discuss how to evaluate the relative position of Landlords and Tenants when considering post commencement lease restructuring.

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McDonalds, Arby’s, Qdoba, Dairy Queen and Dunkin’ Donuts testing Tetherball’s mobile loyalty system

The results we’ve seen since launching our mobile rewards program in early July are greater than even our most optimistic projections,” says Brent Higgins of Aztec Partners, one of Qdoba Mexican Grill’s largest franchisees. “Some of the biggest brands in the US have jumped on the mobile marketing bandwagon with us” Fast food chains including McDonalds, Qdoba Mexican Grill, Arby’s, Dairy Queen and Dunkin’ Donuts are all now testing Tetherball’s contactless sticker-based mobile marketing system.

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Royston LLC Products Designed with a Longer Shelf Life in Mind

Frank Callis of Royston, LLC took a big risk while speaking to a group of franchisees at DDIFO’s member meeting in September. The theme of the meeting was cost-cutting and improving the bottom line, and while the speakers who preceded him stayed on point citing several short-term money saving examples, Frank took a different tact. He boldly suggested franchisees take a longer view of their cabinetry purchase and invest more upfront in Royston’s modular metal cabinetry.

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DDIFO Eying Opportunities on Capitol Hill

On February 3-4, 2010 DDIFO Legislative Affairs Coordinator Rob Branca will be in Washington representing the DDIFO at the second annual CFA Day (Coalition of Franchisee Associations). “I’m really looking forward to getting together with other operators from other franchise systems and with our elected officials and their staffs to discuss important legislation,” said Branca. “It’s important that we bring our perspective to these folks and discuss how new laws and reforms will impact our businesses.”

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Massachusetts State Rep Forry Helps Promote Small Business

Considering her personal and professional background, it is no wonder that Massachusetts State Representative Linda Dorcena Forry is a true friend and champion of small business owners. From her beginnings as the daughter of Haitian immigrants through her college career and into her decade-plus career in city and state government, Rep. Forry consistently has demonstrated a passion for education, community and public service.

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Taking Your Employees’ Temperature

At the recent DDIFO meeting in Worcester, MA, Washington D.C. lobbyist Rick Berman of Berman & Co. prompted considerable discussion about what steps owners can take to maintain a union-free shop. The well-known business lobbyist, that 60 Minutes reffered to as as “Dr. Evil,” outlined the progress unions are making in passing the so-called check card legislation in Congress. That legislation, if passed, would make it easier for unions to organize businesses, including restaurants, he said.

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Dunkin’ Franchise Owners in Presidential Spotlight

On October 21, President Barack Obama announced important new steps his Administration is taking to support small businesses. During his speech, the President referred to a few specific small business owners, including Dunkin’ Donuts franchise owner Andy Cabral who was in attendance along with several International Franchise Association (IFA) members and Maria Icaza, also a Dunkin’ franchise owner. Secretary of the Treasury Tim Geithner and Small Business Administration (SBA) Administrator Karen Mills flanked the President during the speech, which took place at Metropolitan Archives, a small family-operated records storage company in Landover, Maryland.

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South Asian Dunkin’ Franchisees Unite with DDIFO

Martin Desmarais writes in the IndUS Business Journal that the Midwest Dunkin’ Donuts Franchise Association has always pushed to be a unified voice for its predominantly South Asian members, so when the New England-based DD Independent Franchise Owners Inc. asked the group to join forces in its quest to bring together all the Dunkin’ Donuts franchisees in the United States it jumped at the chance. The Midwest franchise association’s Executive Director Asheesh Seth recently joined the DDIFO’s board in a move that all parties believe will pool the groups’ collective bargaining power.

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