Benchmarking the Boss: As Travis looks ahead, we look back at his tenure as CEO

Nigel Travis gets an A- for his successful tenure as Dunkin’ CEO. That seems to be the agreement among analysts and a conclusion reached after reading news reports and industry updates. While not a perfect grade, Travis’s near decade-long tenure had successful benchmarks, such as bringing the company public and increasing the domestic and international…

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Independent Joe #51 August/September

So we’ve turned the page and begun a new chapter at Dunkin’ Brands with the ascension of Dave Hoffman to President and Chief Executive Officer and the retirement of Nigel Travis. As we’ve often written here, change is inevitable and, ultimately, healthy. I would expect that to be true of this latest change as well.

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A Job Well Done

So we’ve turned the page and begun a new chapter at Dunkin’ Brands with the ascension of Dave Hoffman to President and Chief Executive Officer and the retirement of Nigel Travis. As we’ve often written here, change is inevitable and, ultimately, healthy. I would expect that to be true of this latest change as well.…

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What’s Brewing: Business Insight from the Job Creators Network

Looks like it could be a long, hot and potentially expensive summer for Dunkin’ and other quick service franchise owners around the country. SeveraLabor and activist groups have been on a roll around the country, championing proposals that push up costs for franchise owners and other small business owners. Launched nearly a decade ago, the…

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Green Steps

The staple Styrofoam cup will soon be a thing of the past in the Dunkin’ world. As of last May, Dunkin’ Brands removed foam cups from all New York City and California locations. Stores in Hawaii are in the midst of replacing foam cups too, with the brand planning for all of its 12,500 stores…

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Who has More Loyal Fans?

When it comes to customer loyalty, Dunkin’ may just have an edge on its closest rival Cultivating satisfied, loyal customers has always been an important factor to the success of any business, but since social media has enabled rapid-fire opinion sharing, happy customers are more important today than ever. According to a 2016 Forrester Research…

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Franchisees Embrace Simplified Menu, LTOs

Dunkin’ completed the national rollout of its simplified menu last April, removing 10 percent of all required menu items and eliminating another 23 optional products that the brand described as “slow moving, complex and off strategy.” Judging by the responses from a sampling of franchise operators on the East coast and Ohio markets, the move…

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Hard Work Helps Deo Braga Make Local Connections

For Deo Braga, coming to America meant a fast track to opportunity. As a teenager in the Azores, Braga yearned for more. While attending college and working with his father, Manuel Furtado Braga, he ran a local bar and grocery store the family owned. His uncle, Barry Furtado, was already living in America and running…

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Dunkin’ and the No-Poach Clause

Many franchisors utilize so-called “no-poach” clauses in their franchise agreements, and such clauses may be structured in a way that limits a franchisee’s ability to hire employees of other, same-brand franchisees and/or employees of the franchisor. Recently, a group of state attorneys general and prominent legislators began pressing franchisors to cease use of so-called “no-poach”…

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Looking Back Over 50 Issues of Indy Joe

There is a sense of continuity that comes with publishing a magazine every two months. For DDIFO, this magazine has provided an opportunity to explore and explain in detail how the business of running a Dunkin’ Donuts restaurant is constantly changing. Our work requires that we are always looking ahead—to understand how the past can…

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