When Franchisees Revolt!

McDonald’s has been a model of consistency for most of its six decades of dominance in the quick-service restaurant world. Burgers, shakes and fries, prepared quickly – always tasting the way you expect, no matter where they are purchased – and at a price that’s easy to swallow. With the exception of its famous flops,…

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In a changing world, certain principles remain

When you stop and think about it, the amount of change we have endured over the last 15 months is astonishing. Without warning, virtually every aspect of our lives changed. But, at the same time, certain fundamental principles remained the same. Among those, that franchise owners have to protect themselves from uncertainty and unfair practices.…

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QSRs Heat Up Breakfast Competition

For quarantine weary diners, the fast food breakfast industry has echoed with a clear message: We have some cool new foods to try for your morning meal. After 2020 when product innovation was largely put on hold as restaurants focused on staying afloat and managing health and safety issues, the leading chains launched 2021 with…

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Raising the Pot: Dunkin’ Scores 2 on Vegas Strip

After winning at the casinos, shopping in the boutiques and taking in a show, visitors to Las Vegas can now recharge with their favorite beverage and snack from Dunkin’. Last month, franchisee Greg Novak opened two new Dunkin’ shops on Las Vegas Boulevard, making them the first of their kind on the world-famous Strip. Previously,…

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Love of country, love of family, love of brand: Yonas Hagos has it all

“It’s been a journey,” declares Yonas Hagos. For most of us, that off-handed line can cover everything from a tough morning commute to a challenging climb up the corporate ladder. For Hagos, describing his life as a ‘journey’ seems a bit like an understatement. A child refugee, Purple Heart recipient and Dunkin’ franchisee, Hagos’ story…

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What Employers Should Know About Biden’s New Mission For The NLRB

Once elected, President Joe Biden made it clear he would make swift and sweeping changes at the National Labor Relations Board (NLRB) in order to advance his pro-worker agenda. Soon after promising to be “the strongest labor president you have ever had,” Biden fired General Counsel Peter Robb along with Robb’s deputy. He has since…

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Independent Joe #67 April/May 2021

McDonald’s has been a model of consistency for most of its six decades of dominance in the quick-service restaurant world. Burgers, shakes and fries, prepared quickly – always tasting the way you expect, no matter where they are purchased – and at a price that’s easy to swallow. With the exception of its famous flops,…

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Independent Joe #66 February/March 2021

New Dunkin’ owner Inspire Brands is not only one of the largest restaurant companies in the world, it also wants to be a leader in the collection, analysis and use of data. To that end, Inspire’s CEO Paul Brown recently created a new corporate position. Navin Sharma, a senior executive with Inspire since 2018, is…

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Teachable Moments

Not necessarily being able to pinpoint its origins without looking it up (it was first used in a book by Walter Brandenburg in 1917), we’ve recently resurrected the phrase, “teachable moment,” as part of our modern-day lexicon. It is meant to identify a spontaneous moment when an individual is positioned – by circumstances of every-day…

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