Independent Joe #66 February/March 2021

New Dunkin’ owner Inspire Brands is not only one of the largest restaurant companies in the world, it also wants to be a leader in the collection, analysis and use of data. To that end, Inspire’s CEO Paul Brown recently created a new corporate position. Navin Sharma, a senior executive with Inspire since 2018, is…

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Teachable Moments

Not necessarily being able to pinpoint its origins without looking it up (it was first used in a book by Walter Brandenburg in 1917), we’ve recently resurrected the phrase, “teachable moment,” as part of our modern-day lexicon. It is meant to identify a spontaneous moment when an individual is positioned – by circumstances of every-day…

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What’s Brewing: $15 an Hour Minimum Wage, McDonald’s Secrets, New York

Dunkin’ franchise owners were standout performers in the challenging times that followed the arrival of the coronavirus pandemic last spring. While the rest of the restaurant industry has struggled to stay above water, Dunkin’ and other quick-service restaurants have done a remarkable job adapting to difficult circumstances, quickly shifting their focus to app-based delivery and…

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For Philadelphia’s Sonny Ho, the Brand Always Comes First

Black, with cream. Or without cream. With sugar, without sugar. “I drink my coffee any way. I drink the mistakes,” laughs Sonny Ho. There are some who say a person’s coffee order reveals a lot about their personality. In the case of Philadelphia franchisee Sonny Ho, it couldn’t be more accurate. Ho built his career…

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Vaccines: Helping Employees Roll Up Their Sleeves

As franchisees address the many employment issues related to the pandemic, the question now is what to do about vaccines. When considering how best to proceed, franchisees must be familiar with the employment law issues that are implicated. We’ve chosen several to highlight here. Vaccination Relaxes Quarantine Mandate Stopping short of eliminating quarantine requirements for…

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Hope Lies Ahead but Restaurants Still Need Relief

As 2021 got started, two important events began changing the outlook for the nation’s battered restaurant industry. People started getting vaccines and receiving a new round of $600 government relief checks. Data from the same period shows same-store sales increasing at many chain restaurants, according to the data insight company Black Box Intelligence. That matches…

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Dunkin’ Good Deeds Add Brightness to Pandemic

No doubt the pandemic has caused stress, financial hardship, and loss across the world. But it’s also brought attention to the good acts people perform in order to help others. Many of those thoughtful deeds took place at Dunkin’ stores across the nation. Whether it has been franchisees, employees or customers performing acts of kindness,…

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