New Dunkin’ owner Inspire Brands is not only one of the largest restaurant companies in the world, it also wants to be a leader in the collection, analysis and use of data. To that end, Inspire’s CEO Paul Brown recently created a new corporate position. Navin Sharma, a senior executive with Inspire since 2018, is…
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Not necessarily being able to pinpoint its origins without looking it up (it was first used in a book by Walter Brandenburg in 1917), we’ve recently resurrected the phrase, “teachable moment,” as part of our modern-day lexicon. It is meant to identify a spontaneous moment when an individual is positioned – by circumstances of every-day…
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Dunkin’ franchise owners were standout performers in the challenging times that followed the arrival of the coronavirus pandemic last spring. While the rest of the restaurant industry has struggled to stay above water, Dunkin’ and other quick-service restaurants have done a remarkable job adapting to difficult circumstances, quickly shifting their focus to app-based delivery and…
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New Dunkin’ owner Inspire Brands is not only one of the largest restaurant companies in the world, it also wants to be a leader in the collection, analysis and use of data. To that end, Inspire’s CEO Paul Brown recently created a new corporate position. Navin Sharma, a senior executive with Inspire since 2018, is…
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Most would agree that a salad and coffee doesn’t evoke the same feeling as a donut and coffee. But, prepackaged salads have made their way into six Dunkin’ shops—three in Chicago and three in Clark, New Jersey, about 25 miles west of New York City. The Chicago-based company, Farmer’s Fridge, is supplying Dunkin’ the salads…
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Black, with cream. Or without cream. With sugar, without sugar. “I drink my coffee any way. I drink the mistakes,” laughs Sonny Ho. There are some who say a person’s coffee order reveals a lot about their personality. In the case of Philadelphia franchisee Sonny Ho, it couldn’t be more accurate. Ho built his career…
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As franchisees address the many employment issues related to the pandemic, the question now is what to do about vaccines. When considering how best to proceed, franchisees must be familiar with the employment law issues that are implicated. We’ve chosen several to highlight here. Vaccination Relaxes Quarantine Mandate Stopping short of eliminating quarantine requirements for…
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As 2021 got started, two important events began changing the outlook for the nation’s battered restaurant industry. People started getting vaccines and receiving a new round of $600 government relief checks. Data from the same period shows same-store sales increasing at many chain restaurants, according to the data insight company Black Box Intelligence. That matches…
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No doubt the pandemic has caused stress, financial hardship, and loss across the world. But it’s also brought attention to the good acts people perform in order to help others. Many of those thoughtful deeds took place at Dunkin’ stores across the nation. Whether it has been franchisees, employees or customers performing acts of kindness,…
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It would be hard to think of a tougher year for the restaurant industry than 2020, which saw the coronavirus pandemic turn the world upside down. But as we head into 2021, there is light and hope on the horizon. A slew of new vaccines is rolling out across the country, while the $900 billion…
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