Independent Joe #70 October/November 2021

Back in 2014, Dunkin’ Donuts franchisees were adding amenities like free Wi-Fi, comfortable seating and even conference rooms to appeal to a growing sector of people staying connected and working remotely. By then, Dunkin’ had already established itself as a leader in drive-thru service—having helped pioneer the modern drive-thru experience. But in the late 2000s…

Read More »

Independent Joe #69 August/September 2021

Facing a continued staffing crisis and growing labor costs, many businesses are looking beyond the next hire. Consider the barista who never calls in sick or the coffee-making bots that brew up to 300 portions per shift, work 24/7 and never take breaks, except for refilling or cleaning. In many ways, the crippling U.S. labor…

Read More »

Independent Joe #68 June/July 2021

April 22, 2021 marked day four of Dealmakers Week, presented by Franchise Times. It was also the day the magazine announced its 2020 Deal of the Year. Not surprisingly, the award went to Inspire Brands for its $11.3 billion purchase of Dunkin’ Brands. On hand to receive the award was David Pipes, Inspire Brands chief…

Read More »

Independent Joe #67 April/May 2021

McDonald’s has been a model of consistency for most of its six decades of dominance in the quick-service restaurant world. Burgers, shakes and fries, prepared quickly – always tasting the way you expect, no matter where they are purchased – and at a price that’s easy to swallow. With the exception of its famous flops,…

Read More »

Independent Joe #66 February/March 2021

New Dunkin’ owner Inspire Brands is not only one of the largest restaurant companies in the world, it also wants to be a leader in the collection, analysis and use of data. To that end, Inspire’s CEO Paul Brown recently created a new corporate position. Navin Sharma, a senior executive with Inspire since 2018, is…

Read More »

Independent Joe #65 December 2020/January 2021

 There’s a story that many of us in the Association Management profession hear when we first enter the field. It is generally told to underscore the importance of volunteerism and illustrate that associations need to rely on the engagement of their members to ensure their success. It goes like this. There were four people…

Read More »

Independent Joe #64 October/November 2020

Smack in the middle of the COVID-challenged 2020 NFL season, Inspire Brands sealed the deal to acquire Dunkin’ Brands International for the phenomenal price of $11.3 billion. Congratulations to all the players on these two (soon to be one) teams. A new owner is taking over an established and successful franchised brand. What could possibly…

Read More »

Independent Joe #63 August/September 2020

As job requirements go, these are unusual by most standards. Candidates must complete a rigorous six to 18 month-long training program, possess the skill and experience to spread joy wherever they go and, yes, have a wagging tail. That’s just some of what it takes to become a service dog for the Dunkin’ Joy in…

Read More »

Independent Joe #62 May/June 2020

What a difference a day makes. Or to update that rhetorical message, what a difference three months makes. Yes, it was just three short months ago when states like Florida, Texas, Arizona and a host of others across the south and southwest were seemingly enjoying some inexplicable level of immunity from the coronavirus pandemic. Businesses…

Read More »

Independent Joe #61 April/May 2020

Every two months, the staff at DDIFO convenes an editorial meeting to decide the theme, focus and content of the next issue of Independent Joe. As we contemplate and discuss various possibilities, we do so with one eye on the timeliness of the potential subject matter. Our discussions are always geared toward which subjects could…

Read More »