QSRs Find Their Footing in Uncertain Times

The Dunkin’ shop on Bragg Boulevard in Fayetteville, N.C. is a microcosm of the impact COVID-19 has had on the chain restaurant business. The newly remodeled next-generation shop is near a cluster of quick serve and fast casual restaurants like Krispy Kreme, McDonalds, Pizza Hut and Dominos, along with local barbeque, Chinese and Mexican take-out…

Read More »

Pandemic Puts Pressure on Urban Locations

On a typical weekday, any Dunkin’ in an urban setting would be bustling: walkers, commuters awaiting public transportation, tourists, and students would populate the register lines while the plan-ahead types would breeze in and out of the mobile pickup station. But since the COVID-19 pandemic first prompted shutdowns across the U.S. in March, urban franchisees…

Read More »

Lessons Learned: Virtual Connections Help Franchisees Thrive in 2020

Virtual learning has helped bring people together to learn, connect, and help business move forward during the ongoing coronavirus pandemic. It’s a key component for how Dunkin’ Brands has, during this unprecedented time, been able to uphold its motto: people over profits. “As a learning team, we take that seriously and have been working to…

Read More »

Dunkin’ Leverages its Digital Platform to Chart New Growth

According to the Federal Highway Administration (FHA), travel on U.S. roads fell nearly 40 percent in April 2020 compared to the previous April, dropping to the lowest point in 25 years. FHA notes the Northeast region saw the largest drop in miles driven. As COVID-19 upended life’s typical routines – like commuting to work –…

Read More »

Focus on Human Resources: Pandemic challenges the efforts to support employees and nourish the business

The restaurant industry – and particularly the Quick Service Restaurant (QSR) industry – is facing many challenges, among them finding and retaining good, reliable employees. It’s no secret that restaurants have an extremely high turnover rate with employees flowing through the revolving door. Data compiled before the coronavirus pandemic, showed employee turnover ran as high…

Read More »

Battered by the Pandemic, Franchisees Adapt and Innovate

In late May, with cities and states loosening shelter-in-place restrictions brought on by the coronavirus pandemic, Dunkin’ Brands announced it was ready to examine how to best reopen its seating areas. In a blog post dated May 29, Dunkin’ wrote, “We are now exploring the most judicious ways to once again offer in-restaurant dining,” emphasizing,…

Read More »

Covid-19: Navigating the New Normal

In our lifetimes, we haven’t seen anything quite like the coronavirus pandemic. It is a fast-moving phenomenon that makes it hard to predict what will happen in a day, let alone a week or a month. As the nation shifted into a near quarantine in response to the outbreak, Dunkin’ franchise owners changed the way…

Read More »

Covid-19: The Legal Side of Business Interruption Issues

Covid-19 has thrown our way of living into treacherous and unchartered waters. We recognize that the impact to your business and your family is severe and broad. Through no fault of your own, you could be facing dire financial circumstances. The pain inflicted on businesses is as widespread as it is deep. It is critical…

Read More »

A Special Recipe for the Lifeblood of a Brand

Forget the Coolattas; skip the sandwiches; it’s not about the bagels (or the donuts). Dunkin’ Brands runs on coffee, which is why “America Runs on Dunkin’.” Perhaps no beverage is more intertwined to people’s lives than coffee. Whether one drinks it black, with a mocha swirl, a shot of almond milk, or “regular,” coffee is…

Read More »