Green Steps

The staple Styrofoam cup will soon be a thing of the past in the Dunkin’ world. As of last May, Dunkin’ Brands removed foam cups from all New York City and California locations. Stores in Hawaii are in the midst of replacing foam cups too, with the brand planning for all of its 12,500 stores…

Read More »

Who has More Loyal Fans?

When it comes to customer loyalty, Dunkin’ may just have an edge on its closest rival Cultivating satisfied, loyal customers has always been an important factor to the success of any business, but since social media has enabled rapid-fire opinion sharing, happy customers are more important today than ever. According to a 2016 Forrester Research…

Read More »

Franchisees Embrace Simplified Menu, LTOs

Dunkin’ completed the national rollout of its simplified menu last April, removing 10 percent of all required menu items and eliminating another 23 optional products that the brand described as “slow moving, complex and off strategy.” Judging by the responses from a sampling of franchise operators on the East coast and Ohio markets, the move…

Read More »

Looking Back Over 50 Issues of Indy Joe

There is a sense of continuity that comes with publishing a magazine every two months. For DDIFO, this magazine has provided an opportunity to explore and explain in detail how the business of running a Dunkin’ Donuts restaurant is constantly changing. Our work requires that we are always looking ahead—to understand how the past can…

Read More »

DDIFO Welcomes Three New Members to the Franchisee Hall of Fame

Every year, the DDIFO Franchise Owners Hall of Fame honors those franchisees who have made significant and lasting contributions to build the Dunkin’ Donuts brand. This year’s inductees are Adrian Gaspar, Jose Salema, and Rod Valencia. Adrian Gaspar Long before he held the keys to his own shops, Adrian Gaspar had roots in franchising. His…

Read More »

Legal Issues Affecting Franchisees Today

You have a lot of people with their eye on your money,” Attorney Christopher Menihan warned franchisees attending the DDIFO National Conference. “If your network happens to get hit, one of these is enough to topple everything you’ve been working for.” Menihan is an associate with Lisa & Sousa, DDIFO’s General Counsel. And, he was…

Read More »

Delivering the Goods

Of the many notable discussions featured at the DDIFO National Conference, one that got especially heated centered on the National DCP and overall supply chain trends. Attorney Sarah Walters, special counsel for Foley & Lardner, explained why supply chain management is so integral to a successful franchised system. She said increased regulatory and product liability…

Read More »

Summer Season Help Wanted

These are the vacation spots that symbolize an idyllic summer: Cape Cod to Mackinac Island; Ogunquit, Maine to Hilton Head. They’re as American as apple pie. But increasingly, these hot spots have relied on foreign workers to do jobs that would otherwise go unfilled. With an unemployment rate hovering around 4 percent and a scarce…

Read More »

Time Out to Enjoy The Big Easy

Get ready for some spicy Cajun food and toe-tapping jazz – this year’s DDIFO National Conference is taking it south to New Orleans. This might be one of the best years to visit: It’s the city’s 300th birthday. And this is a city that knows how to party. “It’s more than just Mardi Gras,” says…

Read More »

Motta Will Take Proactive Role as New CFA Chair

When Keith Miller, the outgoing Chairman of the Coalition of Franchisee Associations (CFA), posted his farewell address on the franchisee website Blue Mau Mau, he welcomed his successor by stating that he looked forward to “working with new Chairman, John Motta, to elevate the CFA during his term.” Motta, who has been a Dunkin’ Donuts…

Read More »