Maryland Franchisee Recalls Her Path to Dunkin’ Ownership

As the spectacular tan and orange landscape, the clear blue water and the architectural magnificence of the Hoover Dam sprawled below her, Maria Icaza reflected on the relationships, connections, and commitment to hard work that brought her and her general manager Kaiesha Carter on a helicopter ride and, later that day, to a champagne dinner…

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Hard Work Helps Deo Braga Make Local Connections

For Deo Braga, coming to America meant a fast track to opportunity. As a teenager in the Azores, Braga yearned for more. While attending college and working with his father, Manuel Furtado Braga, he ran a local bar and grocery store the family owned. His uncle, Barry Furtado, was already living in America and running…

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Welcoming Dunkin’ to my Hometown

For seven generations, my family has lived in Evansville, Indiana. My great-great-great-grandfather came here from Ireland in 1828 to start a farm just a mile away from where I live today. He sought the wide open territory to begin life anew in a promising land. From this beginning, the Midwestern values of hard work, hospitality…

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Ed Wolak’s Successful 5-Decade Journey

Ed Wolak was a teen when his mom applied for a job at a Dunkin’ Donuts in Manchester, New Hampshire. “It was a new business to us. No one knew it was a chain,” says Wolak. His mom worked part-time at the location for a few years, and encouraged her daughter to apply. “My sister…

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Maryland Franchisee Made Dunkin’ His Home Port

There’s an old proverb that says, “Smooth seas do not make skillful sailors” – with the logical corollary being that rough going will surely forge good men of the sea. Such could be said for former Merchant Marine Todd LaLumiere, who after a rocky start and a series of subsequent obstacles along the way, has…

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Rebuilding the Brand in Rochester

In 2001, Dunkin’ Donut’s barely dotted the landscape of Rochester, New York, with only a few stores in operation. That was the year Luis Ribeiro moved to Rochester with the goal of rejuvenating the brand’s waning presence in the area. “Some stores had closed,” Ribeiro describes of the time. “There was one drive thru in…

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Thriving in the Green Mountain State

Most everyone within the Dunkin’ Donuts system knows that Vermont is among the most challenging markets. The Green Mountain state has the second smallest population in the U.S. and is far-removed from major urban centers along the East Coast. In 2015, Forbes Magazine ranked Vermont as the 42nd best state in which to do business.…

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Franchisee Completes Circle by Returning to Root

Dennis Gramm knows Dunkin’. While the franchisee operates four stores in northwest suburban Chicago (with two more stores under construction), he also has a unique perspective amongst his peers, having spent 11 years on the corporate side of Dunkin’ Brands before becoming a franchise owner in 2007. “In the eyes of some of the legacy…

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