“Alexa, open Dunkin.” “Alexa, order me a pumpkin spiced iced coffee.” “Alexa, drink my coffee for me and bring me my slippers and newspaper.” The flourishing realm of voice activation isn’t quite up to these last tasks – yet. But for Dunkin’ Brands, voice-activated ordering is a clarion call towards sales growth and forward-thinking. Nearly…
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Nigel Travis gets an A- for his successful tenure as Dunkin’ CEO. That seems to be the agreement among analysts and a conclusion reached after reading news reports and industry updates. While not a perfect grade, Travis’s near decade-long tenure had successful benchmarks, such as bringing the company public and increasing the domestic and international…
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There is a sense of continuity that comes with publishing a magazine every two months. For DDIFO, this magazine has provided an opportunity to explore and explain in detail how the business of running a Dunkin’ Donuts restaurant is constantly changing. Our work requires that we are always looking ahead—to understand how the past can…
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As Dunkin’ Donuts tests a Next Generation store concept and innovations in coffee products, franchisees must decide how they will make the leap into the next generation themselves. Moving forward in a competitive landscape can be both exciting and challenging. With 70 years of history behind the brand, Dunkin’ Donuts has evolved and diversified to…
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Of the millions of people who travel to New Orleans every year, you might be surprised to learn that less than 15 percent visit for a conference, convention or trade show. While the influx of business travelers continues to swell, along with all other visitors to this fun-loving and historic city, so do the vacation…
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Senior executives at Dunkin’ Brands have, for the past several years, successfully brought new products to the market, with the hope of developing brand loyalty among younger consumers. The Dunkin’ mobile app has made the process of ordering a beverage and snack with a smartphone simple and reliable. Dunkin’s cold brew exposed customers to a…
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On October 31, 2017, as Dunkin’ Donuts franchise owners were gathered at Foxwoods for the DDIFO National Conference, rumors of a marriage between Dunkin’ and Krispy Kreme spread across the business press and social media. Experts offered their opinions on CNBC, Bloomberg and Nation’s Restaurant News. Among those discussing a possible purchase by the private…
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Sure, the franchise world is tough, but measuring success isn’t all that complicated, according to Don Fox, chief executive of Firehouse Subs. “Growth is not an option,” Fox told Dunkin’s franchise owners gathered at the DDIFO National Conference, held this year at Foxwoods Resort Casino on Oct. 30-31. “In business as in most things in…
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To paraphrase Paul Revere’s famous warning: “Change is coming! Change is coming!” You know all about it: Dunkin’s menu simplification, aimed at improving the brand’s competitiveness by reducing the number of sandwiches and keeping the focus on beverages. In the Tampa area, franchisee Alex Fernandez gladly rolled out a menu reduction in early August, having…
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On National Donut Day, the first Friday in June, customers streamed into Dunkin’ Donuts locations across the country for a free and tasty treat. Dunkin’, which says it sells 2.7 billion donuts and Munchkins each year, is the number one retailer of donuts in America. And, long before people were lining up for their favorite…
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