Back in 2014, Dunkin’ Donuts franchisees were adding amenities like free Wi-Fi, comfortable seating and even conference rooms to appeal to a growing sector of people staying connected and working remotely. By then, Dunkin’ had already established itself as a leader in drive-thru service—having helped pioneer the modern drive-thru experience. But in the late 2000s…
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In this article, I have to ask your indulgence a little bit. As a political scientist by education, I always tend to look at the political winds that blow across the electoral landscape as an abundance of teachable moments. The famous 1948 Chicago Tribune headline “Dewey Defeats Truman” should have taught all journalists to wait…
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Every day, every week, every month seems to pose new challenges for Dunkin’ franchisees, thanks largely to the pandemic and economic turmoil of late. The latest challenge: increased union-organizing activity within the food-service industry. In this edition of “What’s Brewing,” we explain why Dunkin’ franchisees should be concerned, though not alarmed, about the unionization trend,…
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The Coalition of Franchisee Associations (CFA) recently held its annual Legal Symposium in Las Vegas. Even with the ongoing COVID-19 pandemic, the 2021 Legal Symposium enjoyed its highest attendance since the CFA began the annual program in 2015, featuring franchisees from 33 national brands. A featured speaker was Nevada Sen. Catherine Cortez Masto, who is…
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Back in 2014, Dunkin’ Donuts franchisees were adding amenities like free Wi-Fi, comfortable seating and even conference rooms to appeal to a growing sector of people staying connected and working remotely. By then, Dunkin’ had already established itself as a leader in drive-thru service—having helped pioneer the modern drive-thru experience. But in the late 2000s…
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For Army veteran George Hart, a second career as a Dunkin’ franchisee began as a joke. “I’m from New Jersey originally, and I grew up on Dunkin’. To me, that’s what coffee tastes like, but when I was in the Army, I couldn’t get a good cup of coffee anywhere,” laughs Hart. “I would joke…
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Customers attracted by savings of money and time We are undoubtedly in a subscription economy. While streaming services like Netflix, Hulu and Spotify are the masters of it, you can also subscribe to dog food, wine, gyms, razors and car washes. And restaurants, of course, have long sought a way into this now $64 billion…
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When her husband was battling cancer, Ava Lawrence turned to Dunkin’ to support herself and her children’ Ava Lawrence and her partners are preparing to build their seventh Dunkin’ store in the Tampa Bay area. Getting here has been a long road for the Massachusetts native. Unlike many New Englanders who have made their career…
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President Biden has delivered on the promise he made during his presidential campaign for more employment protections for workers. This presidential transition has brought about significant changes to the composition and leadership of federal agencies, including the National Labor Relations Board (NLRB) and the Department of Labor (DOL). The NLRB now consists of a Democratic…
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At the recently concluded Multi-Unit Franchise Conference in Las Vegas, a common thread throughout was the unique problems the coronavirus pandemic has created for all kinds of businesses. In fact, most of the speakers wove throughout their presentations consideration of the challenges – and opportunities – that COVID-19 served up to franchisees and, in particular,…
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