Forecasting 2018

As I sit here, just a few days before Christmas, I am watching the weather change outside my office window from relatively warm (for Minnesota), to downright cold. And like the weather, the one thing that we can always count on as the seasons change, is change in the political and legal landscape affecting business…

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The Community is Her Business

When people come into Pat Barnett’s Dunkin’ Donuts shops, they are likely to see something they don’t see in other coffee shops or quick service restaurants. Barnett hires people some might consider unemployable, people with disabilities that may overshadow their abilities. “I hire them so they can feel good about themselves,” she says. “I want…

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Independent Joe #47 December 2017/January 2018

There is always a certain amount of fear and trepidation about the unknown. Think back to 1999 as we approached the turn of the millennium and the catastrophes that were forecast to accompany Y2K, as it was then known. To hear some tell it back then, computers were going to think the year was 1900,…

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Independent Joe #46 October/ November 2017

Sure, the franchise world is tough, but measuring success isn’t all that complicated, according to Don Fox, chief executive of Firehouse Subs. “Growth is not an option,” Fox told Dunkin’s franchise owners gathered at the DDIFO National Conference, held this year at Foxwoods Resort Casino on Oct. 30-31. “In business as in most things in…

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It’s the Economy…

With cable and online news outfits reporting on events 24/7/365, it should be easy for the viewing American public to find the really meaningful stories at any hour of the day or night. But the sheer volume of “news,” often offered without any filter or verification, is making it more difficult to separate the journalistic…

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Jimmy Fund Golf Tournament Brings NDCP and Dunkin’ Together for Cancer Research

National DCP is proud to be part of a cherished, 20-year tradition in Massachusetts: the annual Dunkin’ Donuts Jimmy Fund Golf Tournament, which has raised $13.6 million for cancer research at New England’s premier cancer center, the Dana-Farber Cancer Institute. This year’s event was held on August 14 at The International Golf Resort in Bolton,…

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How Technology and Automation are Changing QSRs: Press Here to Order

Whether it’s using self-check out at major department and grocery stores or forgoing the cashier to order from a digital menu, today’s consumers have come to accept – and even prefer – interacting with automated features as they purchase goods and services. “[Automation is] a positive direction for the QSR industry,” says Erik Thoresen, principal…

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Did you pay your robot tax?

Technology continues racing forward, giving robots more and more human qualities. But some politicians have a uniquely human element they’d like to bestow upon these machines – the obligation to pay taxes. Of course, it’s not the robot responsible for the paying – we’re not quite there yet. But some lawmakers are looking to levy…

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2017 National Conference: Franchisees Consider How to Measure Success

Sure, the franchise world is tough, but measuring success isn’t all that complicated, according to Don Fox, chief executive of Firehouse Subs. “Growth is not an option,” Fox told Dunkin’s franchise owners gathered at the DDIFO National Conference, held this year at Foxwoods Resort Casino on Oct. 30-31. “In business as in most things in…

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