Alexa, Tell Me About Dunkin’ and Data

“Alexa, open Dunkin.” “Alexa, order me a pumpkin spiced iced coffee.” “Alexa, drink my coffee for me and bring me my slippers and newspaper.” The flourishing realm of voice activation isn’t quite up to these last tasks – yet. But for Dunkin’ Brands, voice-activated ordering is a clarion call towards sales growth and forward-thinking. Nearly…

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Smart Policies and Procedures are Keys to Crime Prevention at Dunkin’ Shops

As any Dunkin’ franchisee can attest, criminal threats – both internal and external – are an unfortunate reality of doing business. And although crime rates have been in steady decline since the late 1990’s, QSR operators still have to deal with robberies, break-ins, employee theft, and increasingly, drug-related issues inside their businesses. The good news,…

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Why DD Perks is a Top Loyalty Program

A recent article in the restaurant news site Eater referred to data as “the new gold,” pointing out that “consumers should know that in 2018, basically every restaurant and business is trying to collect personal data — some are just more up front about it than others.” Speaking at the Multi-Unit Foodservice Operators Conference in Dallas…

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Maryland Franchisee Recalls Her Path to Dunkin’ Ownership

As the spectacular tan and orange landscape, the clear blue water and the architectural magnificence of the Hoover Dam sprawled below her, Maria Icaza reflected on the relationships, connections, and commitment to hard work that brought her and her general manager Kaiesha Carter on a helicopter ride and, later that day, to a champagne dinner…

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Pins are in at In-N-Out Burger

Appeals Court protects employees’ right to wear buttons advocating higher wages While employers may require employees to wear a uniform at work, under the National Labor Relations Act (NLRA) employees have the right to wear union buttons and insignia while working. Those conflicting rights have created fights over what a company may require and what…

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Benchmarking the Boss: As Travis looks ahead, we look back at his tenure as CEO

Nigel Travis gets an A- for his successful tenure as Dunkin’ CEO. That seems to be the agreement among analysts and a conclusion reached after reading news reports and industry updates. While not a perfect grade, Travis’s near decade-long tenure had successful benchmarks, such as bringing the company public and increasing the domestic and international…

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Independent Joe #51 August/September

 So we’ve turned the page and begun a new chapter at Dunkin’ Brands with the ascension of Dave Hoffman to President and Chief Executive Officer and the retirement of Nigel Travis. As we’ve often written here, change is inevitable and, ultimately, healthy. I would expect that to be true of this latest change as…

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A Job Well Done

So we’ve turned the page and begun a new chapter at Dunkin’ Brands with the ascension of Dave Hoffman to President and Chief Executive Officer and the retirement of Nigel Travis. As we’ve often written here, change is inevitable and, ultimately, healthy. I would expect that to be true of this latest change as well.…

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What’s Brewing: Business Insight from the Job Creators Network

Looks like it could be a long, hot and potentially expensive summer for Dunkin’ and other quick service franchise owners around the country. SeveraLabor and activist groups have been on a roll around the country, championing proposals that push up costs for franchise owners and other small business owners. Launched nearly a decade ago, the…

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