A First for the DDIFO Hall of Fame

The first thing people may have noticed when they walked into the ballroom for this year’s DDIFO Franchisee Owners Hall of Fame luncheon was the Secret Service agents guarding the door. They were joined by members of the Connecticut State Police and the Mashantucket Pequot Tribal Police Department. The heavy law enforcement presence was in…

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Protecting Yourself From Lawsuits Involves Many Shades of Gray

Americans file 15 million lawsuits each year. Not every lawsuit has merit. Not every lawsuit has issues that are clearly defined in black and white. But there are many hungry lawyers eager to represent a plaintiff on a contingency-fee basis, which means you have to defend yourself. One reason entrepreneurs are so vulnerable is because…

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Franchisee Associations: Important and Necessary

When Qdoba franchise owners learned that Jack in the Box, owner of their fast-casual restaurant chain for the past 14 years, was thinking of selling, they banded together. “There’d been talk of forming an association for quite some time, and this was just the last motivator,” says Ron Stokes, chairman of the newly formed Qdoba…

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Eric Trump to Address National Conference

It’s not every day an independent franchisee association can announce the son of the President of the United States will speak at its annual meeting. But with the assistance of a well-known Dunkin’ Donuts family, Eric F. Trump has confirmed he will appear at the 2017 DDIFO National Conference. “This is a wonderful honor for…

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Three Giants in the Dunkin’ System are Named to the Hall of Fame

Carl Andrade From the time he was a teenager, Carl Andrade had little doubt he would work for Dunkin’ Donuts. His two other brothers, Manny and Tony, were already established as Dunkin’ franchisees. “It was 1975 and I worked as a baker at Tony’s shop in Holbrook, Mass. I was there a year and a…

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It’s about the value

My wife and I had a “spirited discussion” recently about whether to replace our functional, 20+ year old living-room set with something newer and more stylish. Our positions were somewhat predictable – she felt strongly that it was time to update, while I was of the mind that although the set was aging, it was…

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Tightening the Belt: What the Experts Think of Dunkin’s Slimmed Down Menu

To paraphrase Paul Revere’s famous warning: “Change is coming! Change is coming!” You know all about it: Dunkin’s menu simplification, aimed at improving the brand’s competitiveness by reducing the number of sandwiches and keeping the focus on beverages. In the Tampa area, franchisee Alex Fernandez gladly rolled out a menu reduction in early August, having…

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