Every franchise owner in the Dunkin’ system needs to keep an eye on their Guest Satisfaction Survey (GSS) results and address those areas not up to par. Franchisees who want to maximize their GSS score will attend the 2019 DDIFO National Conference, at Foxwoods Resort and Casino on October 28 and 29 to hear Account Manager Madyson Smith and Nicole Wright, Director of Client Services, Service Management Group (SMG). They will be on hand to present details on the GSS and advise attendees how to best use survey metrics to improve operations, revenue and profits.  Register to attend the 2019 DDIFO National Conference today and lock in your hotel reservation in the Grand Pequot Tower at the DDIFO discount rate of only $135 per night, single or double occupancy.