A New Year’s Call to Action

After enduring weeks of holiday messages and late-night comedians’ jokes about New Year’s resolutions, now is the time people decide just what they will accomplish in 2016. Jokes about losing weight, getting in shape or giving up bad habits can yield some laughs, but they often don’t result in action. Still, it’s important to look…

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Independent Joe #35 December/ January

After enduring weeks of holiday messages and late-night comedians’ jokes about New Year’s resolutions, now is the time people decide just what they will accomplish in 2016. Jokes about losing weight, getting in shape or giving up bad habits can yield some laughs, but they often don’t result in action. Still, it’s important to look…

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Dual Forces: Speed and Accuracy Driving Sales at Dunkin’ Drive-Thrus

You learn a lot about drive-thrus after two dozen years as a Dunkin’ Donuts employee and franchise owner. For Monica Enright, operating partner of RCJFPA Management, Inc., owners of five Dunkin’ Donuts franchises in Wilkes-Barre and Scranton, Pennsylvania, making the most of your drive-thru means giving it the attention it truly deserves. “At the end…

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Building Loyalty: DD Perks aims to reward customers and franchisees

Every week, Gina Zaubi Mann and her son Jon root extra hard for both of New York’s professional football teams. Unlike many New Yorkers, their allegiance to “Big Blue” or “Gang Green” has little to do with where they grew up or what teams their parents rooted for. For them, they will cheer both clubs…

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Saving Dollars and Making Sense of Going Green

Green Elite is still a relatively new term for Dunkin’ Donuts. When Dunkin’ Brands launched its Green Initiative in late 2014, it identified two levels of green achievement. Green Elite is the top tier, “where stores reach beyond requirements, and achieve additional suggested sustainable goals,” a press release stated. While it may not be the…

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Welcome to Hollywood: NJ franchise owner meets the challenges of SoCal

This time it’s different. When Dunkin’ Donuts’ pushed into California in the 1980s, people weren’t sleeping outside their shops to be first in line for the grand opening. Thirty years ago, coffee wasn’t as trendy as it is today; people brewed their coffee and drank it at home. It was hard to find a drive-thru…

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Military Training Makes this Colonel an Effective Dunkin’ Operator

The transition from serving his country to operating a string of successful Dunkin’ Donuts franchises in the Washington D.C. area may seem like a radical change for retired Army Lieutenant Colonel Jerome Johnson, but apparently it was less of an adjustment than one might imagine. Johnson, who retired from active duty after a 22-year career,…

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Sign At Your Own Risk: Critical Lease Provisions to Negotiate or Avoid

Negotiating a retail lease is one of the most critical stages in the life of a quick service restaurant. Each lease presents is own distinct issues and challenges; failing to have significant attention to detail can inadvertently result in an unsuccessful business or impede your growth; one oversight can destroy your succession plan or exit…

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