Arguably, one of the greatest works in English literature is The Canterbury Tales. This collection of 24 individual stories is presented as a story-telling contest by pilgrims traveling to visit a shrine at Canterbury Cathedral back in the 14th century. In this iconic work, author Geoffrey Chaucer is credited with giving birth to the first…
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Warning: A tidal wave of minimum wage laws and food labeling red tape may soon be headed your way. Dunkin’ and other quick service franchise owners are facing what is shaping up to be a challenging and unpredictable 2016. A no-holds-barred presidential race has pumped new energy into an array of activist causes, from the…
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It’s a lingering question: Is McDonald’s all-day breakfast hurting Dunkin’ or isn’t it? According to John Gordon, principal of Pacific Management Consulting Group and DDIFO’s restaurant analyst, the question will hang around for a while longer. “It’s still too early,” says Gordon. “First, Nigel Travis says Dunkin’ didn’t see any impact and then he says…
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No longer just a ho-hum combination of white bread and filling, today’s sandwich has evolved into a creative and versatile snack or portable meal, and a gastrointestinal necessity for Americans on the go. For Dunkin’ Donuts franchisees, this translates into big opportunity and a big challenge. How do you add new and more complicated sandwich…
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Some entrepreneurs learn about business by going to college, while others absorb books written by the business greats before them. Lino Santos started learning about business when he was in his 20s and a baker in a Dunkin’ Donuts franchise. Even then, he knew that one day he wanted to own his own shop. Today,…
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Ken Blum, who owns SMB Donuts and operates 20 Dunkin’ Donuts franchises in the suburbs of Cleveland, Ohio, found one of his stores drowning in a donut overrun one day. To help them move before they went stale, he used the store’s digital outdoor sign to get them sold quickly. “We had installed a Watchfire…
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When I was a child, I once heard my father tell a client: “If you are looking for loyalty, then you will find it in the dictionary.” Decades later this exchange still sticks with me. No matter how well we treat our employees, it takes very little for one of them to turn on us…
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No longer just a ho-hum combination of white bread and filling, today’s sandwich has evolved into a creative and versatile snack or portable meal, and a gastrointestinal necessity for Americans on the go. For Dunkin’ Donuts franchisees, this translates into big opportunity and a big challenge. How do you add new and more complicated sandwich…
Read More »