Every Dunkin’ Donuts franchise owner knows that building a new store or doing a remodel is a gargantuan venture with many moving parts. As such, it requires keen management with precise attention to detail. Where can you turn for help managing such a project and rest assured that every detail will be attended to according to your schedule and financial plan? Look no further than DDIFO Sponsor Paramount Restaurant Supply Corp.
For the past 72 years Paramount has grown from a New England-based operation serving small restaurants and soda fountains to a worldwide leader in restaurant design consultation, foodservice equipment, millwork and installation services. Paramount has been involved with Dunkin’ Donuts for more than 60 years. The company helped Bill Rosenberg build Open Kettle, the coffee and donut shop in Quincy, Massachusetts that soon after became the very first Dunkin’ Donuts. Since then Paramount has worked on more than 5,000 Dunkin’ Donuts and Baskin Robbins shops throughout the country.
“Our long history with Dunkin’ Donuts and ongoing relationships with franchise owners are a great source of pride and motivation. We built the first shop, and we want to build them all,” said Paramount President and CEO Michael Friedman. “Serving these franchisees is a huge piece of our business, so we not only have extensive knowledge of how the shops are built but we also have an incredible amount of passion for the brand.”
As its slogan Concept to Completion indicates, Paramount assists franchise owners with all aspects of food service facility development. Friedman says it’s an engineering-led solution, meaning that it works best when Paramount is involved from the get-go at the engineering phase of the project all the way through to delivery and installation. While the company’s website walks visitors through 14 individual services and process steps, the most crucial stages fall into these categories:
- Concept & Layout Design
- Plans & Construction
- Millwork, Signs, Furnishings, Furniture & Equipment
- Delivery, Installation & Support
Paramount has AutoCAD engineers who can assist, advise and plan your entire store layout, using state-of-the-art computer aided design and drafting technology. The engineers also can provide plumbing and electrical rough-in drawings to assist your plumber and electrician. Paramount’s top-notch professional staff provide guidance on choosing the best foodservice equipment, millwork, furniture, signage and other furnishings to fit your needs on your budget. From there, Paramount’s project management team expedites your selected purchases and coordinates the receiving, warehousing and staging of all equipment and furnishings. The staff works directly with your general contractor to ensure timely and complete delivery and installation and to resolve any problems onsite. Even after you open or re-open your shop, Paramount’s team continues to support your operations by acting as a liaison to manufacturers for any warranty issues that arise and helping you to fully understand start-ups and warranty conditions in order to prevent any unexpected service call charges.
Ed Wolak is the founder and CEO of The Wolak Group, an independent franchisee network that owns and operates more than 70 Dunkin’ Donuts locations in Maine, New Hampshire and New York. He has a long history working with Paramount and has nothing but positive things to say. “I have purchased my new and remodel equipment packages from Paramount for over 35 years. Their millwork is always top notch, and I don’t recall them ever missing a deadline. We compare their quotes to the competition and have always found them competitive. Plus, I like the fact that I can purchase all of my equipment and millwork in one place. Quality merchandise with great service at a competitive price, all from one source. What more could I ask for?”
Headquartered in Warren, Rhode Island, Paramount’s services are available nationwide with delivery and installation accomplished through in-house and third party distribution sites. The company has also successfully completed projects in Canada, South America, Europe, China and many other countries.
“When it comes to providing facility development services to Dunkin’ Donuts franchise owners, the thing that has always separated Paramount from the competition is the vast number of services we offer combined with the high standard of customer service we demand of our staff and our dedication to the brand,” Friedman said. “We do everything in our power to make franchisees successful because, when it comes down to it, their success is our success.”