In a long-awaited decision, the Quebec Court of Appeals has found in favor of a group of 21 Dunkin’ franchisees in a suit that was initiated back in 2005.  The judgement by the appellate court affirms the lower court decision holding a franchisor responsible for maintaining the strength of the brand and supporting the brand’s franchisees in the face of market changes.  The decision was rendered in the context of the Quebec Civil Code, hence it is not applicable in jurisdictions outside of Quebec province.  Notwithstanding, it is instructive that diligence is necessary on both sides of the franchise agreement.