It all started on or about March 31, 2009, when Boston ECR (BECR) abruptly stopped servicing its Sharp POS Systems maintenance contract customers. Since that time Retail Control Solutions (RCS) has been working to provide Dunkin’ Donuts franchise owners with service for the Sharp POS systems that are currently installed at Dunkin’ Donuts stores in New England.
RCS has hired 3 of BECR’s former Boston area employees and is investigating the feasibility of servicing Dunkin’ Donuts franchise owners in Chicago. Bob Schellenbach of RCS said the company is “now starting to proactively contact franchise owners in New England that were being serviced by BECR.”
Bob stated,” we met with Sharp management and have sent in our Sharp Dealer application. They definitely want Retail Control Solutions to become a Sharp Dealer and both parties do not anticipate any problems getting this accomplished quickly.”
Linda Richards, Dunkin’ Brands, Director on Information Technology, suggested in an email that, “Franchisees who have concerns regarding contracts already paid for with BECR should refer their contracts and pursue this directly with BECR.”
Unfortunately BECR, a Dunkin Brands mandated single source provider, is not returning calls or responding to refund requests.
Bob Schellenbach is sensitive to Dunkin’ Donuts franchise owners with existing BECR maintenance contracts and stated that RCS is “quoting Dunkin’ Donuts operators with maintenance contract pricing that includes free months of maintenance depending on the number of stores and the number of months left on their existing BECR contract.”
RCS was founded in 1990; the company headquarters are located in Needham, MA with regional offices in Hartford, CT; Chicago, IL; and Atlanta, GA. Each of the regional office has a staff of service technicians and training personnel. The RCS national help desk is located in Needham, MA.
Over the years RCS has received industry awards for their excellence in Service and support capabilities. RCS takes pride in these awards because they are an indicator of RCS and its employee’s commitment to customer satisfaction.
For service, support and training call 800-767-2212, email: info@rcs-usa.com or visit www.rcs-usa.com.
