As a DDIFO Sponsor, Sprint is committed to providing the highest level of service and support to Dunkin’ Donuts franchisees. In September, Sprint representatives met with franchise owners at DDIFO’s National Members Meeting and discussed several types of services available to help increase productivity and reduce costs.
Sprint is dedicated to communicating directly with franchisees on a local level and, in addition to providing first-rate wireless solutions, offers unique discounts and special pricing for franchise owners and their employees. Due to the aggressive development of its 4G network and devices, Sprint is ready and able to help you streamline and augment communications within your stores, leading to more efficient operations, as well as higher levels of productivity and customer satisfaction.
“At Sprint, we want to be the best, so we constantly pursue and develop the newest and greatest technologies that will empower our business customers,” said Account Manager Caroline Fedele. “With powerful 3G and 4G networks, the best lineup of devices and affordable rate plans, we present some incredibly attractive options for franchise owners to make technology work more effectively for them.”
Sprint began deploying its 4G network in 2008 and, with its aggressive 4G rollout, is far ahead of the competition. Sprint 4G delivers download speeds up to 10 times faster than 3G and is currently available in more than 60 metropolitan areas nationwide. By the end of the year, the carrier expects to cover more than 120 million people with 4G. At present, Sprint offers 11 different 4G-enabled devices, including phones, embedded laptops, routers and connection cards.
Sprint’s all-in-one wireless solutions for franchise owners facilitate wireless POS transactions, as well as options for integrating security cameras and backup wireless redundancy for POS terminals. These solutions give you the freedom to remotely manage and troubleshoot issues, instantly increasing efficiencies. For example, the ability to tackle and rectify a POS issue remotely means you can immediately address the problem and reduce system downtime. There’s no need for you or another member of your team to jump in the car and travel to the location. Another advantage is the ease of setup. Establishing service through a wireline provider (e.g., a T1 line) typically takes 45 to 60 days. With Sprint, service is launched in just two days.
Sprint also presents some easy ways for you to improve customer satisfaction and potentially increase in-store traffic. For under $50 per month (or less, if you implement the system in multiple shops), you can provide your customers with in-store Wi-Fi access via the Overdrive™ 3G/4G Mobile Hotspot by Sierra Wireless from Sprint. The Overdrive can support five Wi-Fi devices simultaneously through a single connection.
Special pricing is available to franchise owners depending on the volume of devices purchased from Sprint. All employees, however, are automatically eligible for discount pricing. Whether new or existing Sprint or Nextel customers, both you and your staff are entitled to 15 percent off select plans.
“Our Dunkin’ Donuts discount pricing gives franchise owners an additional employee benefit,” Fedele said. “It’s an incredibly powerful tool to attract and retain high-quality employees at no additional cost to the franchisee.”
With a constant eye on distinguishing itself from the competition, Sprint is the only carrier to include Any Mobile, AnyTimeSM minutes in most of its plans. This feature offers unlimited calling with any U.S. wireless user, unlimited text and picture messaging, unlimited Web, email and social networking, and unlimited GPS navigation while on the Sprint network for the same price that AT&T and Verizon charge for unlimited talk only. The potential savings are enormous as most customers experience a 30 to 40 percent decrease in the number of minutes on their plans.
“We are so pleased about our role as a DDIFO Sponsor,” Fedele said. “It seems like such a natural fit for us because Dunkin’ Donuts franchisees are just as committed as Sprint is to customer and employee satisfaction, and to simply running a business the way it should be. We look forward to many years of supporting franchisees with solutions that matter.”