Virtual learning has helped bring people together to learn, connect, and help business move forward during the ongoing coronavirus pandemic. It’s a key component for how Dunkin’ Brands has, during this unprecedented time, been able to uphold its motto: people over profits. “As a learning team, we take that seriously and have been working to…
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Two years after Don Fox became CEO of Firehouse Subs in 2003, he did something most franchise owners wouldn’t dream of: he encouraged franchisees to gather and form an independent franchisee association, and pledged the brand would recognize it. Ten years later, he made another move that might raise an eyebrow: he added four franchisee…
Read More »If it continues, we might make this a regular weekly feature in Small Regular No Sugar! Last week, we advised of a lawsuit filed by a number of Tim Horton franchisees in the United States challenging the franchisor over unreasonable costs for food and supplies. That challenge is ongoing. This week, we also learn 7-Eleven…
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Mike White, owner of two Dunkin’ Donuts franchises in Kennesaw, Georgia, wasn’t worried when a high-end convenience store, Quick Trip, wanted to move into the same strip mall as one of his restaurants. In fact, he negotiated with the landlord and worked out a win-win plan, where he moved his Dunkin’ into a larger location…
Read More »A few weeks back, the Japanese owner of 7-Eleven talked of increasing 7-Eleven units in the US, although without any specific timetable, from the current 8,500 stores to as many as 20,000 through the introduction of Japanese-style product development and services. He also spoke of improving the quality of goods sold at stores and hoping…
Read More »Considering the difficulties they’ve encountered over the past year or so, with sales flat or dropping around the world, is it a surprise that McDonalds is going to minimize their pain but switching from monthly to quarterly reporting? I guess the message is if the news ain’t good, don’t report it as frequently . .…
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We took great notice of the recent news coverage that several 7-Eleven franchisees were among those indicted in a far-reaching case of immigrant exploitation. According to the New York Times, franchisees “recruited more than 50 illegal immigrants and gave them identities stolen from American citizens, including children and dead people. The employees worked for 100…
Read More »DDIFO Working to Leverage Collective Strength to Protect Franchise Owners When this issue went to press, franchisees in New Jersey were looking at a possible 17 percent increase in the state’s minimum wage. In Florida, state regulators are auditing Dunkin’ Donuts franchisees to be sure they are complying with sales tax regulations. And in Illinois,…
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