Getting it Right: Order Confirmation Benefits Customers and Franchisees

Back in 2014, Dunkin’ Donuts franchisees were adding amenities like free Wi-Fi, comfortable seating and even conference rooms to appeal to a growing sector of people staying connected and working remotely. By then, Dunkin’ had already established itself as a leader in drive-thru service—having helped pioneer the modern drive-thru experience. But in the late 2000s…

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QSR Drive-Thru Survey Released

QSR Magazine’s ever popular drive-thru performance survey was released earlier this week.  The survey again followed the same revised methodology implemented last year and thereby allows for year over year comparisons.  In that vein, accuracy improved in all dayparts year over year except lunch, where it dropped 0.6%.  We see the exact opposite result in…

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