Good News in the Daily Grind

Melinda Beck writes in the Wall Street Journal that judging by recent headlines, coffee could be the latest health-food craze, right up there with broccoli and whole-wheat bread.

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Dunkin’ Donuts To Open First Location In Bridgeport, West Virginia

Joe DeFazio, franschise partner of Dunkin Donuts, said: “We’re proud to serve the hard-working people of Bridgeport, and honored to open the first Dunkin’ Donuts restaurant in West Virginia. Our goal is to provide the ultimate customer service experience and change people’s expectations about what is possible at a quick service restaurant.”

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Time to Ditch the Donuts?

Linda Tischler in Fast Company asks the question: Can an old New England pastry purveyor find new life as a hip coffee shop? Dunkin’ Donuts plans to give Starbucks a run for its latte. This article was posted on the Fast Company website on Wed Dec 19, 2007 at 7:48 AM. The article is from Issue 89 which was published in December 2004.

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Uh oh, McDonald’s will offer free Wi-Fi

The Seattle PI reports that fast food chain McDonald’s announced today that in mid-January it will begin offering free Wi-Fi to customers — something Starbucks will do only for latte lovers with Starbucks cards, and only for two hours a day. Why free it up? Because McDonald’s wants to become a hangout, just like its rival.

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Bank’s Pullout Idles Dunkin’ Donuts Construction

The construction of a Dunkin’ Donuts in the LaGrange town center remains at a standstill due to lack of capital. “The bank pulled the financing,” said Nick Palumbo, co-developer of the project on Route 55, next to Arlington High School. After receiving town Planning Board approval in June to build the Dunkin’ Donuts, Palumbo and co-developer Joe Deangelis made rapid progress in constructing the foundation and frame of the two-story structure.

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Dunkin’ Donuts Coffee Served Here

It sounds like a developer’s dream: open a Dunkin’ Donuts franchise near a major commercial building or hospital. Employees, visitors and patients will surely stop in for a cup of coffee on their way in, their way out or during a break. Landing such a development deal would surely be profitable—even in a tough economy. But, as many franchise owners have learned, profits dry up and customer counts drop when the building lands its own deal to sell Dunkin’ Donuts coffee on-site. Restricted for DDIFO Members Only

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Wilbur Curtis Brews Up Exceptional Customer Service

Have you ever had the feeling you’ve uncovered a well kept secret? That’s just how some Dunkin’ franchise owners feel once they try the equipment sold by DDIFO Sponsor, Wilbur Curtis. While the company has been manufacturing coffee brewing and grinding equipment since 1941, they are a relative newcomer to Dunkin’ Brands. Combine that with a company name that bears the name of its founder, “Wilbur Curtis,” but that is commonly referred to as “Curtis”, and you may understand the challenge presented while trying to order Curtis equipment through the DCP.

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DDIFO Releases AAFD Grading Report to Members and Takes the Clock Down

Over a year ago DDIFO commissioned the American Association of Franchisees and Dealers (AAFD) to review and grade the Dunkin Brands franchise agreement. The AAFD thru a group of executives, entrepreneurs and attorneys have worked for over 15 years to set standards for franchise agreements to make them more fair and equitable. The ultimate goal was to make franchising work better for everyone, believing that a spirit of communication and mediation led to better relations and business results. The AAFD set of standards are referred to as the “Fair Franchising Standards”, In the fall of 2008 DDIFO felt that the existing franchise agreement was causing excess friction and litigation between Dunkin Brands and the franchisees. DDIIFO felt this situation was caused in part by an inequitable franchise agreement, and that the litigation had not been good for the Dunkin’ Donuts franchisee community.

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Judge Declares Mistrial in Suit Against Dunkin’ Donuts

Paul Grimaldi writes in the Providence Journal that a federal judge declared a mistrial Friday in the case of a Vermont businessman suing the Dunkin’ Donuts coffee shop chain after jurors admitted discussing their views of the trial among themselves. “I think this jury is thoroughly infected,” said Senior U.S. District Judge Ronald R. Lagueux. “One juror clearly expressed an opinion about who should win the case.” Lagueux made his decision after lawyers for the businessman, Irwin Barkan, sought to have a mistrial declared after just the first day of a hearing on his lawsuit. The judge said he would reschedule the trial sometime in January.

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