SBA Small Business Week

Hampered by the coronavirus pandemic and the impact that COVID fears have had on attendance at in-person meetings for most organizations, the Small Business Administration will host its annual Small Business Week Summit virtually again this year. The 2021 SBA Small Business Summit will take place from 11:00 AM until 6:00 PM ET on September…

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Boston Café Wins Rent Reprieve in Court

A Massachusetts Superior Court judge has ruled that a London-based Caffe Nero chain café cannot be forced to backpay rent for the months during the early days of the pandemic when they were shut down by a state mandate. Judge Kenneth Salinger ruled that the café, which closed permanently in October, was still legally bound…

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Advances on Business Interruption Insurance

There was some legal and legislative headway made this past week on the question of business interruption protections being applicable during the pandemic. First off, the US District Court for the Northern District of Ohio ruled last week that a claim for insurance protection under business interruption coverage by a multi-state restaurant owner was valid…

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PA Governor Vetoes Loosening Restrictions

Fresh on the heels of the decision by US District Court judge William Stickman that Governor Tom Wolf’s limits on indoor and outdoor gatherings, business shutdowns and stay-at-home mandates were unconstitutional, the Pennsylvania legislature passed its own measures relaxing some of the restriction the governor announced for bars and restaurants in the Keystone State. Despite…

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Court Tosses PA Shutdown Mandate

In the first such decision rendered since the coronavirus pandemic first struck the U.S. back in March, a federal court in Pittsburgh ruled early this week that a statewide shutdown and stay-at-home order issued by the governor of Pennsylvania is unconstitutional. U.S. District Court judge William Stickman IV found that despite being well-intentioned, the order…

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Independent Joe #63 August/September 2020

As job requirements go, these are unusual by most standards. Candidates must complete a rigorous six to 18 month-long training program, possess the skill and experience to spread joy wherever they go and, yes, have a wagging tail. That’s just some of what it takes to become a service dog for the Dunkin’ Joy in…

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Independent Joe #62 May/June 2020

What a difference a day makes. Or to update that rhetorical message, what a difference three months makes. Yes, it was just three short months ago when states like Florida, Texas, Arizona and a host of others across the south and southwest were seemingly enjoying some inexplicable level of immunity from the coronavirus pandemic. Businesses…

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What’s Brewing: Jobs Recovery, COVID-19 Regulations, Employee Health, Wage Hikes

It was never easy running a quick-service franchise. But over the past few months, the lives of Dunkin’ franchise owners have gotten infinitely more complicated. Franchisees already had their hands full before the coronavirus crisis hit keeping customers happy, keeping employees satisfied, and keeping bottom lines healthy—all while negotiating the challenges posed by various federal,…

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Focus on Human Resources: Pandemic challenges the efforts to support employees and nourish the business

The restaurant industry – and particularly the Quick Service Restaurant (QSR) industry – is facing many challenges, among them finding and retaining good, reliable employees. It’s no secret that restaurants have an extremely high turnover rate with employees flowing through the revolving door. Data compiled before the coronavirus pandemic, showed employee turnover ran as high…

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Battered by the Pandemic, Franchisees Adapt and Innovate

In late May, with cities and states loosening shelter-in-place restrictions brought on by the coronavirus pandemic, Dunkin’ Brands announced it was ready to examine how to best reopen its seating areas. In a blog post dated May 29, Dunkin’ wrote, “We are now exploring the most judicious ways to once again offer in-restaurant dining,” emphasizing,…

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