Guest Satisfaction Survey Details at DDIFO Conference

Every franchise owner in the Dunkin’ system needs to keep an eye on their Guest Satisfaction Survey (GSS) results and address those areas not up to par. Franchisees who want to maximize their GSS score will attend the 2019 DDIFO National Conference, at Foxwoods Resort and Casino on October 28 and 29 to hear Account…

Read More »

2019 DDIFO National Conference Will Feature Insights and Opportunities

October 28th & 29th, 2019 DDIFO Conference Home At 6.7 million square feet, Foxwoods Resort and Casino is larger than the Pentagon. Since it opened – first as a high-stakes bingo hall in 1986 and then as a full-fledged casino in 1992 – Foxwoods has raked in billions of dollars in revenue. This year, Foxwoods…

Read More »

Competitor News

Starbucks dominates our competitor news this week on a few fronts. Most notable is that 6 police officers at a Tempe Arizona store were asked to leave by an employee because of a complaint that a customer did not feel safe in their presence! (????)  Boston Herald columnist Joe Fitzgerald, after writing about the incident,…

Read More »

Miscellaneous

We noted a couple of different surveys reported out this week that may be of some interest.  The first measured the best and worst Wall Street companies from the customer service perspective and it was conducted by 24/7 Wall Street in conjunction with Zogby Analytics.  Chick-Fill-A and Starbucks were the only two QSRs that made…

Read More »