Indy Joe: Is it better to be hands off or a micromanager?

Ask Indy Joe is a new DDIFO feature where you the franchise owner can Ask Indy Joe a question. Today’s Question is: Is it better to be hands off or a micromanager? Today’s Answer is submitted by: Andrew Winig of Imrov Andy. Andy shares his cutting edge teamwork techniques through keynote speeches, interactive training sessions, and individual leadership coaching. Contact him at http://www.improvandy.com or at (781) 646-9543.

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Royston LLC Products Designed with a Longer Shelf Life in Mind

Frank Callis of Royston, LLC took a big risk while speaking to a group of franchisees at DDIFO’s member meeting in September. The theme of the meeting was cost-cutting and improving the bottom line, and while the speakers who preceded him stayed on point citing several short-term money saving examples, Frank took a different tact. He boldly suggested franchisees take a longer view of their cabinetry purchase and invest more upfront in Royston’s modular metal cabinetry.

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DDIFO Eying Opportunities on Capitol Hill

On February 3-4, 2010 DDIFO Legislative Affairs Coordinator Rob Branca will be in Washington representing the DDIFO at the second annual CFA Day (Coalition of Franchisee Associations). “I’m really looking forward to getting together with other operators from other franchise systems and with our elected officials and their staffs to discuss important legislation,” said Branca. “It’s important that we bring our perspective to these folks and discuss how new laws and reforms will impact our businesses.”

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Massachusetts State Rep Forry Helps Promote Small Business

Considering her personal and professional background, it is no wonder that Massachusetts State Representative Linda Dorcena Forry is a true friend and champion of small business owners. From her beginnings as the daughter of Haitian immigrants through her college career and into her decade-plus career in city and state government, Rep. Forry consistently has demonstrated a passion for education, community and public service.

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South Asian Dunkin’ Franchisees Unite with DDIFO

Martin Desmarais writes in the IndUS Business Journal that the Midwest Dunkin’ Donuts Franchise Association has always pushed to be a unified voice for its predominantly South Asian members, so when the New England-based DD Independent Franchise Owners Inc. asked the group to join forces in its quest to bring together all the Dunkin’ Donuts franchisees in the United States it jumped at the chance. The Midwest franchise association’s Executive Director Asheesh Seth recently joined the DDIFO’s board in a move that all parties believe will pool the groups’ collective bargaining power.

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Weighing in on Press Coverage

Op-Ed by Matt Ellis, DDIFO’s Communication Director. Response to the Boston Globe’s recent article “Franchisees say Dunkin’s brewing trouble” illustrates the differing opinions franchise owners have about seeing their issues discussed in the press. Some lauded Jenn Abelson’s article as an important discussion of an issue of interest to the entire Dunkin’ Donuts franchise community; others saw it as an improper public airing of dirty laundry. In either case, any news related to Dunkin’ Donuts strikes a chord because of the popularity and positive perception people have for Dunkin’ Donuts and its products.

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Chairman Purvin to Step Down from AAFD

Don Sniegowski reports at Blue MauMau that Robert Purvin, chairman and CEO of the American Association of Franchisees and Dealers (AAFD), has announced while with lawyers attending the American Bar Association Forum on Franchising event in Toronto, Ontario that he will be stepping down within the next six months.

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Dunkin’ Chief Legal Counsel Steve Horn Is Out

Janet Sparks reports at BlueMauMau that following much turmoil and bad press over its legal team’s aggressive tactics against franchisees, Dunkin’ Brands CEO Nigel Travis has just announced the latest in his reorganization of corporate executives, stating that the company’s controversial chief legal counsel Stephen Horn is leaving to pursue new opportunities.

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Dunkin’ Donuts Could be Open In Marion, MA by Thanksgiving

Ricky Pursle reports at Wicked Local Rochester reports that Marion Planning Board brought the nine-year-old Dunkin’ Donuts saga to a conclusion on Oct. 5 by amending both the special permit and site plan review approval that the board had issued earlier this year to change the permitted time for delivery of baked goods from 5 a.m. to as early as 4 a.m. The action is expected to bring an end to the case before the board.

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Attorneys Criticize Dunkin’ Donuts’ Litigious Behavior

Following Dunkin’ Donuts Independent Franchise Owners’ (DDIFO) twentieth annual meeting in September, president Jim Coen issued a letter to members stating that the association favors a more collaborative approach to reconciling the problems that Dunkin’ Brands sees the need to litigate against. He declared, “Dunkin’ Brands continues to pursue litigation against franchisees and shows no signs of changing their seemingly harsh and predatory practices.”

According to Coen, DDIFO is willing and able to take this discussion with Dunkin’ behind closed doors, but the franchisor has not shown as of yet, its willingness to do so. He explains, “Keep in mind that there are hundreds of Dunkin’ Donuts franchise owners who are today, fighting for their livelihood, trying to protect and defend their sweat equity built over many years, against a seemingly arrogant and intractable Dunkin’ Brands Loss Prevention with very deep pockets. I think that is unacceptable.”

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