Getting it Right: Order Confirmation Benefits Customers and Franchisees

Back in 2014, Dunkin’ Donuts franchisees were adding amenities like free Wi-Fi, comfortable seating and even conference rooms to appeal to a growing sector of people staying connected and working remotely. By then, Dunkin’ had already established itself as a leader in drive-thru service—having helped pioneer the modern drive-thru experience. But in the late 2000s…

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Dunkin’ Doings

It was overall a good report card for Dunkin’ with release yesterday by See Level HX of its 20th annual QSR Drive-Thru study. The 2020 version of this study added a new and unique component in that it reported generally – without identifying brands – on specific COVID-19 related safety issues and noted that 91.3%…

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Dunkin’ Doings

There’s a mix of good news and not great news on the Dunkin’ specific front to report this week. First off, the impending departure of Dunkin Chief Marketing Officer Tony Weisman was news that franchisees were not thrilled to learn of this week. Tony, who was brought on board by CEO Dave Hoffmann was instrumental…

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