Focus on Human Resources: Pandemic challenges the efforts to support employees and nourish the business

The restaurant industry – and particularly the Quick Service Restaurant (QSR) industry – is facing many challenges, among them finding and retaining good, reliable employees. It’s no secret that restaurants have an extremely high turnover rate with employees flowing through the revolving door. Data compiled before the coronavirus pandemic, showed employee turnover ran as high…

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Starbucks: Major Contraction & $2 billion Decline

Starbucks on Wednesday provided a major business update and perhaps most noteworthy to the Dunkin’ community is that new store development in the Americas will be virtually halted immediately, with the closure of some 400 Starbucks company units in the US over the next 18 months as well as an additional 200 in Canada. New…

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Imitation is the Sincerest Form of Flattery

That famous quote by Oscar Wilde (“Imitation is the sincerest form of flattery that mediocrity can pay to greatness.”) seems to fit nicely when one reads the most recent SEC filings from Starbucks Corporation. Starbucks yesterday published an SEC note which was company CEO Kevin Johnson’s note to all Starbucks employees. In it, he essentially…

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Covid-19: Navigating the New Normal

In our lifetimes, we haven’t seen anything quite like the coronavirus pandemic. It is a fast-moving phenomenon that makes it hard to predict what will happen in a day, let alone a week or a month. As the nation shifted into a near quarantine in response to the outbreak, Dunkin’ franchise owners changed the way…

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The Drive-Thru’s Humble Beginnings: A rubber hose and a two-way speaker

In what may best be described as a case of synchronicity, the year that Dunkin’ founder William Rosenberg opened up his first Open Kettle restaurant, a burger stand 3,000 miles away became the first fast food location to institute drive-thru business. That was 1948, and while these two pioneering concepts would one day prove to…

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What’s Brewing: Drive-thrus, Fight for $15, Labor Law Repealed

You win some, you lose some. That’s the short version of the outlook for quick-service franchise owners as we head towards the end of the first quarter of 2020. On the plus side, the Trump Administration has finally nixed the controversial “joint-employer” rule that has roiled the quick-service sector for more than a half a…

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Minnesota Bans News Drive-Thru Windows

Some elected officials seem hell-bent on stifling economic growth wherever they may find it, and the city of Minneapolis, Minnesota is just the most recent example. The Minneapolis city council adopted a complete ban on new drive-thru construction two weeks ago, although in reality the city had already banned new drive-thru windows in 15 of…

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Franchisee Feedback Driving Next Gen Development

Ari Souliotis bought his first two Dunkin’ restaurants in Vermont during the worst economic downturn in decades. With the Great Recession in full swing and coffee prices skyrocketing, it was tough going. But Souliotis, who had previously launched and built the successful Pizza Chef network in Vermont and New Hampshire, never considered throwing in the…

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