Earlier this week, QSR in conjunction with Intouch Insight released its 2022 Drive-Thru Report, the annual study measuring order accuracy, speed of service, food quality and customer satisfaction. By almost all measures, Dunkin’ fared very well in the final results. Dunkin’ came in 4th in the category of fastest time (trailing KFC, Taco Bell and…
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Since the coronavirus pandemic was first declared an emergency here in the United States, we’ve been making slow, but steady progress and we’re now starting to see the fruits of those efforts. Oh, not with regard to COVID. I’m talking about the FTC Franchise Rule and government efforts to clamp down on abusive franchisors,…
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It’s been a long journey since the coronavirus pandemic reached our shores back in early 2020. Over the course of those first few months, governments ordered non-essential businesses shut, indoor dining was banned and people who left their homes were told to wear masks (even for a solitary jog). Houses of worship were ordered…
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Back in 2014, Dunkin’ Donuts franchisees were adding amenities like free Wi-Fi, comfortable seating and even conference rooms to appeal to a growing sector of people staying connected and working remotely. By then, Dunkin’ had already established itself as a leader in drive-thru service—having helped pioneer the modern drive-thru experience. But in the late 2000s…
Read More »Dutch Bros entered Wall Street with a boom back in September when it IPO’d on the NYSE. On Monday, Dutch Bros (BROS) was initiated by five restaurant-sell side securities firms, with price targets from $47 to $60. Their core geographic base now is Oregon, Southern WA, Northern CA, and spreading now slowly into the Mountain…
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New Dunkin’ owner Inspire Brands is not only one of the largest restaurant companies in the world, it also wants to be a leader in the collection, analysis and use of data. To that end, Inspire’s CEO Paul Brown recently created a new corporate position. Navin Sharma, a senior executive with Inspire since 2018, is…
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Presidents and presidential candidates come and go, with this year’s election no different than many others in our country’s history in that regard. But many of the issues Dunkin’ franchise owners care about are not solely or even principally determined in Washington, D.C. Rather, state lawmakers and their counterparts on the local level – city…
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In the months before anyone was talking about coronavirus, the outlook at Jack in the Box was bleak. Since 2015, sales had been on a mostly flat trajectory, powered by low price meal deals. Increases in sales were modest and typically not enough to offset the rising cost of labor and goods. For the franchisees,…
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The restaurant industry – and particularly the Quick Service Restaurant (QSR) industry – is facing many challenges, among them finding and retaining good, reliable employees. It’s no secret that restaurants have an extremely high turnover rate with employees flowing through the revolving door. Data compiled before the coronavirus pandemic, showed employee turnover ran as high…
Read More »Starbucks on Wednesday provided a major business update and perhaps most noteworthy to the Dunkin’ community is that new store development in the Americas will be virtually halted immediately, with the closure of some 400 Starbucks company units in the US over the next 18 months as well as an additional 200 in Canada. New…
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