Independent Joe #72 February/March 2022

 Since the coronavirus pandemic was first declared an emergency here in the United States, we’ve been making slow, but steady progress and we’re now starting to see the fruits of those efforts. Oh, not with regard to COVID.  I’m talking about the FTC Franchise Rule and government efforts to clamp down on abusive franchisors,…

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Independent Joe #71 December 2021/January 2022

 It’s been a long journey since the coronavirus pandemic reached our shores back in early 2020. Over the course of those first few months, governments ordered non-essential businesses shut, indoor dining was banned and people who left their homes were told to wear masks (even for a solitary jog). Houses of worship were ordered…

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Independent Joe #70 October/November 2021

Back in 2014, Dunkin’ Donuts franchisees were adding amenities like free Wi-Fi, comfortable seating and even conference rooms to appeal to a growing sector of people staying connected and working remotely. By then, Dunkin’ had already established itself as a leader in drive-thru service—having helped pioneer the modern drive-thru experience. But in the late 2000s…

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Competitor News

Dutch Bros entered Wall Street with a boom back in September when it IPO’d on the NYSE. On Monday, Dutch Bros (BROS) was initiated by five restaurant-sell side securities firms, with price targets from $47 to $60. Their core geographic base now is Oregon, Southern WA, Northern CA, and spreading now slowly into the Mountain…

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Focus on Human Resources: Pandemic challenges the efforts to support employees and nourish the business

The restaurant industry – and particularly the Quick Service Restaurant (QSR) industry – is facing many challenges, among them finding and retaining good, reliable employees. It’s no secret that restaurants have an extremely high turnover rate with employees flowing through the revolving door. Data compiled before the coronavirus pandemic, showed employee turnover ran as high…

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Starbucks: Major Contraction & $2 billion Decline

Starbucks on Wednesday provided a major business update and perhaps most noteworthy to the Dunkin’ community is that new store development in the Americas will be virtually halted immediately, with the closure of some 400 Starbucks company units in the US over the next 18 months as well as an additional 200 in Canada. New…

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Imitation is the Sincerest Form of Flattery

That famous quote by Oscar Wilde (“Imitation is the sincerest form of flattery that mediocrity can pay to greatness.”) seems to fit nicely when one reads the most recent SEC filings from Starbucks Corporation. Starbucks yesterday published an SEC note which was company CEO Kevin Johnson’s note to all Starbucks employees. In it, he essentially…

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