Imitation is the Sincerest Form of Flattery

That famous quote by Oscar Wilde (“Imitation is the sincerest form of flattery that mediocrity can pay to greatness.”) seems to fit nicely when one reads the most recent SEC filings from Starbucks Corporation. Starbucks yesterday published an SEC note which was company CEO Kevin Johnson’s note to all Starbucks employees. In it, he essentially…

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What’s Brewing: Drive-thrus, Fight for $15, Labor Law Repealed

You win some, you lose some. That’s the short version of the outlook for quick-service franchise owners as we head towards the end of the first quarter of 2020. On the plus side, the Trump Administration has finally nixed the controversial “joint-employer” rule that has roiled the quick-service sector for more than a half a…

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Minnesota Bans News Drive-Thru Windows

Some elected officials seem hell-bent on stifling economic growth wherever they may find it, and the city of Minneapolis, Minnesota is just the most recent example. The Minneapolis city council adopted a complete ban on new drive-thru construction two weeks ago, although in reality the city had already banned new drive-thru windows in 15 of…

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Franchisee Feedback Driving Next Gen Development

Ari Souliotis bought his first two Dunkin’ restaurants in Vermont during the worst economic downturn in decades. With the Great Recession in full swing and coffee prices skyrocketing, it was tough going. But Souliotis, who had previously launched and built the successful Pizza Chef network in Vermont and New Hampshire, never considered throwing in the…

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Competitor News

Tim Horton parent, Restaurant Brands International, noted problems at Tims on its recent earning call. Public perception of the Canadian coffee and donut chain has declined in Canada in large measure, due to Tim’s corporate ongoing conflict with its franchisees. The chain has a new president and is mandating remodels, new espresso drink lines and…

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Portland Oregon Targets Next Threat to Society

With many states and cities increasing minimum wages to possibly unsustainable levels and others adding mandatory paid sick leave to the costs of trying to run a business, what could be the next big problem that local politicians need to solve to make themselves relevant? Drive-thru windows!  That’s right, the city of Portland, Oregon was…

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Independent Joe #35 December/ January

After enduring weeks of holiday messages and late-night comedians’ jokes about New Year’s resolutions, now is the time people decide just what they will accomplish in 2016. Jokes about losing weight, getting in shape or giving up bad habits can yield some laughs, but they often don’t result in action. Still, it’s important to look…

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Dual Forces: Speed and Accuracy Driving Sales at Dunkin’ Drive-Thrus

You learn a lot about drive-thrus after two dozen years as a Dunkin’ Donuts employee and franchise owner. For Monica Enright, operating partner of RCJFPA Management, Inc., owners of five Dunkin’ Donuts franchises in Wilkes-Barre and Scranton, Pennsylvania, making the most of your drive-thru means giving it the attention it truly deserves. “At the end…

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Competitor News

It was reported this week that Krispy Kreme Donuts has almost completed the national rollout of its mobile app and rewards program.  The company first began the mobile rewards program a number of months ago.  We also noted that McDonalds Corp is revamping their drive-thru procedures in the hope of improving their customer’s experience and…

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QSR Drive-Thru Survey Released

QSR Magazine’s ever popular drive-thru performance survey was released earlier this week.  The survey again followed the same revised methodology implemented last year and thereby allows for year over year comparisons.  In that vein, accuracy improved in all dayparts year over year except lunch, where it dropped 0.6%.  We see the exact opposite result in…

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