Independent Joe #58 October/November

Each of us makes commitments that help define the direction of our lives. These include personal commitments to our spouse, family members and friends, and professional commitments to our employer, co-workers and partners. Webster’s defines commitment as, “The state or quality of being dedicated to a cause, activity, etc.,” and Matt Light, our featured speaker…

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Guest Satisfaction Survey Details at DDIFO Conference

Every franchise owner in the Dunkin’ system needs to keep an eye on their Guest Satisfaction Survey (GSS) results and address those areas not up to par. Franchisees who want to maximize their GSS score will attend the 2019 DDIFO National Conference, at Foxwoods Resort and Casino on October 28 and 29 to hear Account…

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