Competitor News

In their continuing effort to right the ship, McDonalds this month announced that it will launch its own loyalty program sometime in early 2017.  Speaking of loyalty programs, Starbucks caught heat from many customers last month over the company’s revamping of theirs.  This week, they tried to gain back some favor with a new plan…

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Competitor News

Bloomberg news reported yesterday on an internal survey of franchisees by McDonalds of its franchisees that showed only 14% of their franchisees were optimistic about how the company is doing and the likely success of the company’s turnaround effort.  In fairness, the survey was conducted before the most recent earnings report.  Elsewhere around the competition,…

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Competitor News

Starbucks reported Q1 earnings yesterday and while performance vs investor expectations was mixed, store level details were impressive. US same store sales were up 9%, traffic up 4% and ticket 5%. The magnitude of both sales components being so strong is quite rare in the restaurant sector.  Loyalty rewards numbers were up 50% over two…

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Competitor News

It was reported this week that Krispy Kreme Donuts has almost completed the national rollout of its mobile app and rewards program.  The company first began the mobile rewards program a number of months ago.  We also noted that McDonalds Corp is revamping their drive-thru procedures in the hope of improving their customer’s experience and…

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Competitor News

There was certainly much news afoot this week relating other QSRs.  First, we were indeed saddened to learn of the passing of Subway founder and CEO Fred Deluca.  Although we never met, word is that he was a wonderful human being.  Our sympathies go to his family and the Subway community.  Our sympathies should also…

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Miscellaneous

The bad news just keeps on coming for McDonald’s as their quarterly franchisee survey was released last week and it pegged franchise owner confidence at the lowest level since the survey began 12 years ago.  Surveyed owners reported same store sales in June were down 2.3 percent and projected a decline in July of an…

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Competitor News

Out of the Chicago area, we took note of the recent news report that despite closing a host of stores in the greater Chicago area during the Great Recession, Krispy Kreme is looking to expand again in the area.  The Winston-Salem (NC) based company has signed a deal to open eight locations in Chicago and…

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Competitor News

The news may have been all about Dunkin’ selling K-cups, but Krispy Kreme also announced last week that they had reached a licensing agreement to roast and sell Krispy Kreme coffee in groceries, mass merchants and club stores.  It will also be available online at Amazon.com as well as ShopMZB.com.  In addition, Krispy Kreme also…

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Higher Prices at Horton’s and Free Charging

We noted that Tim Horton’s plans to increase the price of a cup of coffee at their Canadian locations next Wednesday by $.10 per cup.  In addition, the chain also plans to increase the price for their breakfast sandwiches across all provinces except Ontario.  There was no specific mention of increases in US stores.  Speaking…

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