Dunkin’ Brands Makes Top-Level Marketing Shift

Karlene Lukovitz writes at MediaPost.com that Dunkin’ Brands’ Thursday announcement that it is “strengthening” its senior leadership team by putting veteran retail executive John Costello in the new position of chief global customer and marketing officer also carried the news that Frances Allen, brand marketing officer for Dunkin’ Donuts for two years, has concurrently “decided to step down.”

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Dunkin’ Chief Legal Counsel Steve Horn Is Out

Janet Sparks reports at BlueMauMau that following much turmoil and bad press over its legal team’s aggressive tactics against franchisees, Dunkin’ Brands CEO Nigel Travis has just announced the latest in his reorganization of corporate executives, stating that the company’s controversial chief legal counsel Stephen Horn is leaving to pursue new opportunities.

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Attorneys Criticize Dunkin’ Donuts’ Litigious Behavior

Following Dunkin’ Donuts Independent Franchise Owners’ (DDIFO) twentieth annual meeting in September, president Jim Coen issued a letter to members stating that the association favors a more collaborative approach to reconciling the problems that Dunkin’ Brands sees the need to litigate against. He declared, “Dunkin’ Brands continues to pursue litigation against franchisees and shows no signs of changing their seemingly harsh and predatory practices.”

According to Coen, DDIFO is willing and able to take this discussion with Dunkin’ behind closed doors, but the franchisor has not shown as of yet, its willingness to do so. He explains, “Keep in mind that there are hundreds of Dunkin’ Donuts franchise owners who are today, fighting for their livelihood, trying to protect and defend their sweat equity built over many years, against a seemingly arrogant and intractable Dunkin’ Brands Loss Prevention with very deep pockets. I think that is unacceptable.”

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Starbucks Sues Former Exec for Working for Dunkin’ Brands

Ilaina Jonas reports at Reuters that coffee retailer Starbucks Corp is suing a former executive it accuses of violating non-competition and separation agreements when he went to work for rival Dunkin’ Donuts. Seattle-based Starbucks said it is suffering ongoing harm as long as Paul Twohig, a former division senior vice president, remains employed at Dunkin’ Donuts, according to the complaint filed Monday in the U.S. District Court in the Western District of Seattle.

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Independent Joe & Jim Videos

There are three videos to watch: Scroll down to view all three! What a Hoot! [flv:https://ddifo.org/movies/WorcesterMeeting.flv 570 318] [flv:https://ddifo.org/movies/DressingRoom.flv 570 318] [flv:https://ddifo.org/movies/PostMeeting.flv 570 318]

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DDIFO Paints a Bright Future at DCU Center Meeting

Dunkin’ Donut franchise owners who attended the members’ meeting in Worcester, MA on September 22 learned about plans to double the size of the group’s membership, were exhorted to get involved with the government legislative process for their own benefit and heard a battle cry to fight against apparantly aggressive legal tactics by the brand against the franchise owners.

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Managing New Technologies: Together “we kin’ do it”

Some Dunkin’ Donuts franchise owners remember the days of making the donuts. It’s harkens memories of days gone by and reflects the simplicity of the business in its early days. Today, technology has moved the business into the modern age—not just in baking but also in business operations. As an example, sophisticated Point-of-Service machines provide franchise owners with critical data to improve purchasing, sales and marketing. They also point out variances and help control shrinkage. This data is of tremendous benefit to both operators and the brand. As a result, the need has emerged for a policy to effectively manage the use of that data.

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Dunkin’ Donuts’ Loss Prevention Department Wants You! Now What?

DDIFO is please to present Guest Commentary from time time from valued contributors. The following is an article written and submitted by Robert Zarco and Robert Salkowski attorneys at law, from Zarco Law, Bank of America Tower at International Place, 100 S.E. 2nd Street, Suite 2700, Miami, FL 33131, Telephone:(305) 374-5418.

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