Strength in the Middle

Vying to stand out among the competition is nothing new to a quick service restaurant. But recently, some have cast a questioning eyebrow at Dunkin’s middle-price point position in the increasingly crowded coffee marketplace. After last fall’s re-launch of McDonald’s McCafe coffee, analyst Jeremy Scott of Mizuho wrote: “We view Dunkin’s straddle between value-orientation and…

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How Technology and Automation are Changing QSRs: Press Here to Order

Whether it’s using self-check out at major department and grocery stores or forgoing the cashier to order from a digital menu, today’s consumers have come to accept – and even prefer – interacting with automated features as they purchase goods and services. “[Automation is] a positive direction for the QSR industry,” says Erik Thoresen, principal…

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Miscellaneous

McDonalds reported strong sales worldwide but missed earnings by one cent this week. In their earning report call earlier this week, the Golden Arches reported US Same Store Sales were up 4.1%, a full half point above projections. They also announced they are rolling out a national $1/2/3 platform soon, a platform they hope will…

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Competitor News

Dunkin’ wasn’t alone in making a new hire right after the Labor Day holiday as Starbucks announced on Wednesday that Board member and former Sam’s Club executive Rosalind Brewer had been appointed to the position of President and Chief Operating Officer. Brewer will assume the post on October 2. McDonald’s this week announced a deal…

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Competitor News

Starbucks announced yesterday that it will close all 379 of its Teavana stores over the course of the next year, with many of the underperforming units closing as early as next spring. Additionally, the company has announced that it will purchase the remaining 50 percent stake in its East China joint venture for $1.3 billion…

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Competitor News

The big news again this week from Dunkin’ competitors would seem to be news of Tim Horton franchisees being fed up with some of the actions of their franchisor, Restaurant Brands International, which bought the chain back in 2014. The Great White North Franchisee Association (GWNFA), which was recently formed to represent the interests of…

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Fight For $15 Protests Next Tuesday

Although we’ve seen them plenty in the past, the next protest by SEIU pushing for a $15 minimum wage is planned for next Tuesday, May 23. This time around however, the effort appears to be solely targeting McDonald’s store around the country and organizers hope to also picket Wednesday at the McDonald’s shareholders meeting. This…

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Miscellaneous

Service Employees International Union (SEIU) is continuing its attacks on McDonald’s with its latest call for an investigation of the rents that the Golden Arches are charging their franchisees and the impact those rents may have on McDonalds workers in franchised locations. The union behind the “Fight for $15” effort has formally requested that the…

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Competitor News

McDonald’s announced Q1 financials on Tuesday of this week, and its focus on all day breakfast, $1 coffee /$2 espresso drinks and the Big Mac promotion are acknowledged to have gained market share. Their Same Store Sales were up 1.7% as it continues to work its McCafé platform with new advertising and baked goods coming…

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NLRB Unionizing And Other Issues Continue

Although the National Labor Relations Board is structured as an independent arbiter of labor issues, the agency’s apparent campaign to unionize as much of the US economy as possible continues unabated. Specifically, the recent NLRB recognition of graduate students as employees at universities across the country continues, most recently at Penn State, American University, Brown,…

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