Governor Vetoes Paid Leave

New Hampshire Governor Chris Sununu last week vetoed new legislation mandating paid leave in the Granite State. SB 1, which cleared the legislature just a day before the Governor vetoed it, would have dictated that businesses provide paid family leave insurance to all employees (similar to programs in New York and Rhode Island) and would…

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Franchisee Feedback Driving Next Gen Development

Ari Souliotis bought his first two Dunkin’ restaurants in Vermont during the worst economic downturn in decades. With the Great Recession in full swing and coffee prices skyrocketing, it was tough going. But Souliotis, who had previously launched and built the successful Pizza Chef network in Vermont and New Hampshire, never considered throwing in the…

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Pushing Paid Leave

Not stopping at increases to state minimum wages, a number of states appear poised to push for passing mandatory paid sick leave. Again in Virginia, paid family leave bills have been filed in both the Senate and the House of Delegates, despite both branches having slim republican majorities. As filed, both proposals would create a…

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Who has More Loyal Fans?

When it comes to customer loyalty, Dunkin’ may just have an edge on its closest rival Cultivating satisfied, loyal customers has always been an important factor to the success of any business, but since social media has enabled rapid-fire opinion sharing, happy customers are more important today than ever. According to a 2016 Forrester Research…

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New Hampshire Adds Gender Identity Protection

The New Hampshire legislature passed HB 1319, an amendment to the state anti-discrimination laws, last month thereby adding gender identity protections for resident and employees throughout the Granite State. An Act Prohibiting Discrimination Based on Gender Identity, which took effect on July 8, adds New Hampshire to the rest of New England in prohibiting gender…

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Succeeding as a Business Owner in the Next Generation

As Dunkin’ Donuts tests a Next Generation store concept and innovations in coffee products, franchisees must decide how they will make the leap into the next generation themselves. Moving forward in a competitive landscape can be both exciting and challenging. With 70 years of history behind the brand, Dunkin’ Donuts has evolved and diversified to…

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Motta Will Take Proactive Role as New CFA Chair

When Keith Miller, the outgoing Chairman of the Coalition of Franchisee Associations (CFA), posted his farewell address on the franchisee website Blue Mau Mau, he welcomed his successor by stating that he looked forward to “working with new Chairman, John Motta, to elevate the CFA during his term.” Motta, who has been a Dunkin’ Donuts…

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Paid Leave Updates

The push to add paid leave options in different states is staying in the forefront each week. Just yesterday, a public hearing was held in the New Hampshire state senate on House bill 628, legislation that would create a sick leave insurance plan with an opt-out option. As drafted, the insurance would provide up to…

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Minimum Wage Volatility

At the state level, states have been actively considering changes in state-mandated minimum wages over the past several weeks with mixed results. Over the course of the past two weeks or so, an Arizona state senate committee advanced legislation amending a voter-approved initiative ($12 minimum wage) by reducing that minimum to $10 if the amendment…

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More States Look At Paid Leave

One issue that we can all expect to see being seriously deliberated in state houses throughout the nation is mandating the adoption and/or expansion of paid sick leave benefits by states and cities. To that point, the New Hampshire House of Representatives gave preliminary approval to legislation that will mandate up to 12 weeks’ paid…

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